OLLI Program Director

This position will allow for flexible/hybrid work arrangements. Some duties can be performed remotely, but others will require an in-person presence on the Tucson, Arizona campus.

Outstanding U of A benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; U of A/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to U of A recreation and cultural activities; and more!

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-Coordinate, lead and implement academic strategies and
operational data oversight for ensuring effective administration to support the
non-credit programs for OLLI.
-Identify process improvement opportunities; recommend and
help implement solutions to streamline academic workflows and improve service
levels and lead operational planning and process optimization for OLLI.
-Analyze, plan, implement and evaluate non-credit educational
programming including adhering to university, state, federal policies and
regulations and advise faculty, staff, and leadership on the interpretation and
application of academic policy and procedural compliance requirements.
-Identify opportunities for innovation and improvement in
academic programs and services.
-Use lifelong learning and university- level non-credit
programming experience and extensive knowledge to grow academic program for
OLLI to enhance service delivery, ensure long term sustainability and increase
adult learning enrollment.
Support institutional alignment and agreement development.
-Contribute to the review and revision of OLLI's Affinity
Agreement to ensure alignment with university policies, strategic goals, and
evolving program needs.
-Coordinate with university leadership to maintain compliance
and clarity in external partnerships.
-Review and analyze data reports and share with OLLI Board
and AZ Online leadership.
-Advise faculty, staff, and leadership on the interpretation
and application of academic policy and procedural compliance requirements.

-Develop and oversee the implementation of technical systems.
-Identify functional and user-facing technology needs related to registration, member services, reporting, and e-commerce.
-Partner with UITS and external providers to implement systems that improve efficiency and enable data-informed decision-making.

-Assess staffing needs and guide organizational planning.
-Evaluate current and projected staffing requirements in
relation to operational needs and system upgrades.
-Establish clearly defined roles and responsibilities for
staff, eliminate workflow redundancies, and enhance service delivery timelines
and consistency.
-Lead efforts to design and implement staffing models that
support short-term functionality and long-term sustainability opportunities.

-Collaborate with the OLLI Board and volunteer leadership.
-Serve as the primary liaison to the OLLI Board and
committees.
-Facilitate collaborative governance practices, provide
strategic input, and support planning and implementation of initiatives that
advance OLLI's mission and growth.

Knowledge, Skills & Abilities:

-Knowledge of organizational design and cross-functional team leadership.
-Strong understanding of technology systems for program operations (CRM, e-commerce, learning management, or similar).
-Proven ability to build collaborative relationships with internal and external stakeholders.
-Advanced interpersonal and communication skills.
-Strong commitment to customer centered service delivery.
-Diplomacy, flexibility, and comfort working with shared governance.
-Ability to handle multiple priorities in a fast-paced environment.

This job posting reflects the general nature and level of work expected of the selected candidate(s). It is not intended to be an exhaustive list of all duties and responsibilities. The institution reserves the right to amend or update this description as organizational priorities and institutional needs evolve.

• Bachelor's degree or equivalent advanced learning attained through professional level experience required.
• Minimum of 5 years of relevant work experience, or equivalent combination of education and work experience.