New

Financial Aid Compliance Counselor

University of North Carolina Charlotte

$40,665 - $50,831

United States, North Carolina, Charlotte

Apr 08, 2026

Financial Aid Compliance Counselor

Please see Special Instructions for more details.

The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
Do not write 'see resume' on your application when completing the job duties section.
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Position Information

General Information

Vacancy Open to	All Candidates
Employment Type	Permanent - Full-time
If time-limited, note appointment end date
Hours per week	40
Months per year	12
Position Number	001120
NC Salary Grade Equivalency	NC10
Classification Title	Administrative Support Specialist - Advanced
Working Title	Financial Aid Compliance Counselor
Salary Range	$40,665 - $50,831
Anticipate Hiring Range	$40,665 - $50,346
FLSA Status	Non Exempt
Division	Academic Affairs
Department	Enrollment Management (Adm)
Work Unit	Financial Aid Operations
Work Schedule	8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary. This position may be eligible for a telework schedule once onboarding into position is complete and with supervisor approval.
Primary Purpose of Position	The primary purpose of the Financial Aid Compliance Counselor position is to: Monitor student activity for students enrolled in Part of Term Courses and complete required processing tasks. Perform essential processing including identifying relevant students, communicating with students, and submitting students for withdrawal processing. Identify and finalize students that need reverse processing and re-awarding. Serve as the primary contact for Course Program of Study (CPoS) at Charlotte, adjusting aid based on eligible courses and ensuring federal compliance. Process aid adjustments for thesis and repeat coursework. Manage all unofficial withdrawals at the end of each term. Support student success by ensuring accurate and timely financial aid processing. Provide backup support for federal file processing, study abroad, transient study, and withdrawal workflows. Offer guidance to students, parents, and campus partners regarding financial aid policies and procedures. Fulfill assigned responsibilities that enhance the effectiveness and service quality of the financial aid office.
Minimum Education/Experience	Required Minimum Qualifications: Graduation from high school and one year of related office experience; or an equivalent combination of education and experience. Note: Some state job postings state you can qualify by an 'equivalent combination of education and experience.' If that language appears above, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
Essential Job Duties	Perform specialized duties related to Part of Term processing and CPoS requirements. Complete unofficial Return to Title IV (R2T4) calculations. Determine financial aid eligibility for students enrolled in thesis and repeat coursework. Analyze and review output reports related to CPoS and Part of Term activity. Resolve discrepancies and ensure accurate, compliant processing of federal aid. Provide guidance to students and staff regarding federal aid programs and requirements. Collaborate with campus partners including the Registrar's Office, Student Services, Niner Central, University Communications, IT, and the Graduate School, to support accurate and compliant CPoS processing.
Other Work Responsibilities	Perform other job duties and special projects as assigned or directed. Research federal and state rules and regulations concerning financial aid eligibility. Contribute to the development and refinement of office policies and procedures. Review student records to make informed decisions regarding aid eligibility and compliance. Collect and analyze data to support operational needs and reporting. Meet internal time service deadlines and critical federal and state deadlines. Provide guidance to students by a variety of means including in person, by phone, and email, ensuring accurate and supportive assistance.
Departmental Preferred Experience, Skills, Training/Education	Financial aid experience; experience with R2T4 calculations. Proven experience and knowledge of federal and state requirements regarding aid administration. Excellent interpersonal and communication skills, with a demonstrated customer service focus. Demonstrated exceptional attention to details in high-volume environments, precision and accuracy. effective and efficient critical thinking skills, demonstrated analytical problem solving. Banner experience is preferred.
Necessary Licenses or Certifications
Work Location	Reese Building
Posting date	04/08/2026
Closing date	04/15/2026
Proposed Hire Date	05/18/2026
Contact Information
Special Notes to Applicants	The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report The Search Committee will not contact references without first verifying permission with the finalist. Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. Do not write 'see resume' on your application when completing the job duties section. UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Posting Specific Questions

Required fields are indicated with an asterisk (*).

*
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?

(Open Ended Question)
*
Do you have at least a high school diploma / GED and one year of related office experience or an equivalent combination of education and experience?
- Yes - I have at least a high school diploma / GED and one year of related office experience or an equivalent combination of education and experience
- No - I do not have at least a high school diploma /GED and at least one year of related office experience.
*
Do you have experience in working with Course Program of Study (CPoS) or Part of Term processing? If so, please explain your experience.

(Open Ended Question)
*
Do you have experience with R2T4 calculations? If so, please explain your experience.

(Open Ended Question)
*
Do you have experience working with federal and state financial aid regulations? If so, please describe your experience.

(Open Ended Question)
*
Which financial aid systems have you used (e.g., Banner, PeopleSoft, Jenzabar)? Please list the systems you have experience in.

(Open Ended Question)

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Cover Letter / Letter of Interest
Contact Information for References

Optional Documents