Data Center Operations Analyst

Infrastructure Services provides flexible, reliable, and secure traditional and cloud infrastructure services (network services, platform services, data center operations and management, and unified communications) enabling connectivity, productivity, and security for UCLA. Infrastructure Services strives to optimize performance increasing storage, elevating the network, and reducing downtown. Data Center Services manages data center facilities enabling power delivery to the physical aspects of on-prem data center operations including power, cooling, fire suppression, monitoring of environmental conditions, and physical security of the spaces.

The Data Center Operations Analyst will maintain and operate the IT Services data center that houses mainframe, distributed platform servers, networking devices along with ancillary equipment while ensuring optimal performance of critical infrastructure systems like power, cooling, and fire suppression. The Data Center Operations Analyst will detect and resolve abnormal conditions in addition to scheduling and assisting in performance of daily maintenance procedures. The analyst will use initiative and judgment to efficiently utilize hardware and software to meet schedules as well as review and maintain logs and reports on batch jobs, hardware, component schedules and software performance. This role will also be responsible for performing duties such as executing rerun/restart functions, analyzing and developing solutions for problems with production work, producing reports, and evaluating new systems. This role will be expected to work with others by participating in inter and intra departmental projects, coordinating the escalation and/or resolution to problems that occur on shift and support the Supervisor, Data Center Services with duties as needed. This role will maintain help desk functions after hours, on weekends and holidays. This role may be assigned to work either a day, evening or overnight shift, including weekends and holidays. The Data Center Operations Analyst will positively impact UCLA's operations and culture by ensuring UCLA's IT infrastructure is operable, secure, efficient, and effective in service of the university's academic mission. This team member will advance the University's mission by delivering exceptional information technology services comprehensively and consistently across faculty, staff, and students. This role will execute UCLA's vision while modeling UCLA's culture and values.

• The anticipated pay range for this position is $30.37/Hr. - 34.33/Hr.; salary is dependent upon the skills and experience of the selected finalist.

  NOTE: This position REQUIRES that a RESUME and COVER LETTER be submitted in addition to the application. Please have these two files ready to upload when applying.

• Background Check: Continued employment is contingent upon the completion of a satisfactory background investigation.
• Live Scan Background Check: A Live Scan background check must be completed before the start of employment.