NEUROMUSCULAR PROGRAM RN COORDINATOR

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke University Hospital

Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Healthhospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more.

RN Care Coordinator- Duke University Hospital - Day Shift

Duke University Health System- Duke University Hospital seeks to hire an experienced Registered Nurse who will embrace our mission of Advancing Health Together.

Department Profile:
The Children's Health Center and Lenox Baker Children's Hospital at Duke University Hospital is comprised of pediatric outpatient clinics. Our team is active in delivering exemplary care for each patient to ensure an excellent patient experience, every time.

Department Profile:
TheNeuromuscular Dystrophy Program (NMD) atDukeChildren's is active in delivering exemplary care for each patient to ensure an excellent patient experience.

This position, of Neuromuscular Nurse Coordinator, will provide triage support and care coordination for this high acuity patient population in collaboration with dynamic multidisciplinaryteams. This position will work closely with the faculty directors of Pediatric Neurology, Pulmonology, and Cardiology. We are looking for someone with the ability to establish a strong rapport with patients and families by phone, coordinate services, andprovide education and nursing support to patients and families in and out of the clinic setting.

The ideal candidate for this position will possess the following:

1. A solid background in Pediatric Nursing
2. Experience with telephone triage or managed care coordination
3. Strong oral /written communication skills, software navigation abilities (EPIC experience preferred)
4. Good organizational skills
5. Flexible attitude with the ability to function both independently and as a team member, assisting patients/ families through home care coordination and in the clinic setting
6. Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others

Work Performed

• Coordinate and lead the weekly NMD clinic care team meeting including review upcoming weeks patient needs, review of new patient referrals, and follow up on diagnostic testing
• Triage calls resolving problems within scope; gather relevant information and coordinate follow-up with providers to develop plan and convey plan back to patients. Attend clinic to meet and begin patient education with all new patients. Document communication in Maestro care and manage inbasket messages regarding care.
• Patient care coordination will be done in an office setting or hybrid model on non-clinic days
• Being onsite for clinic days to help with direct patient care
• Patient care coordination involves assisting with refills, entering labs/studies needed during appointments, triage patient phone calls, coordinating various appointments/studies, etc., prior authorizations
• Preorderlabs for outpatient procedures
• Coordinate new patient appointments assuring all necessary medical records, neuroimaging, and labs have been obtained from outside facilities
• Coordinate diagnostic testing and outpatient appointments here at Duke, or at an outside facilities

Work Hours & Shifts:
Full Time: Hours may vary, but will typically fall within a standard Monday-Friday, 8am-5pm schedule.

BSN Required

3 years of nursing experience required.

Current or compact RN licensure in the state of North Carolina required.

Knowledge of scope for a registered nurse Knowledge of and appropriate application of the nursing process. Ability to independently seek out resources and work collaboratively. Ability to establish and maintain effective working relationships. Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others. Ability to teach patients and families in accordance with the nursing plan of care.