Patient Access Advocate I

Presbyterian Healthcare Services
life insurance
United States, New Mexico, Rio Rancho
Apr 04, 2026
Location Address: 4100 High Resort Blvd SE Rio Rancho, NM 87124-5901 Compensation Pay Range: Minimum Offer $15.58 Maximum Offer $21.19 Now Hiring: Patient Access Advocate I Summary: Build your Career. Make a Difference. Presbyterian is hiring a skilled Patient Access Advocate I. The Patient Access Advocate I completes registration for scheduled and unscheduled visits, updating demographics, verifying insurance, collecting pointofservice payments, and ensuring clean, accurate accounts in the ADT system. Confirms all information meets billing and compliance requirements and maintains basic knowledge of Medicare and other regulatory guidelines. Type of Opportunity: Full time Job Exempt: No Job is based: PMG - Rio Rancho High Resort 4100 Work Shift: Days (United States of America) Responsibilities: Provides exceptional patient service using CARES, AIDET, EPE, and deescalation techniques. Registers patients for scheduled and unscheduled visits, updating demographics verifying insurance, confirming benefits, documenting actions, and ensuring compliance with Medicare and payer guidelines. Collects pointofservice payments, explains financial responsibilities, and refers patients to Financial Advocates when needed. Ensures accurate, complete accounts, maintains productivity and data quality, and supports clear communication and patient transparency. Qualifications: High school diploma or GED required. Six months of healthcare experience or one year of customer service. Must pass the twoweek Patient Access Academy with an 85% or higher. CHAA/CHAM or similar certification preferred. Basic understanding of insurance, medical terminology, billing codes, and registration processes is preferred. All benefits-eligible Presbyterian employees receive a comprehensive benefits package that includes medical, dental, vision, short-term and long-term disability, group term life insurance and other optional voluntary benefits. Wellness Presbyterian's Employee Wellness rewards program is designed to provide you with engaging opportunities to enhance your health and activate your well-being. Earn gift cards and more by taking an active role in our personal well-being by participating in wellness activities like wellness challenges, webinar, preventive screening and more. Why work at Presbyterian? As an organization, we are committed to improving the health of our communities. From hosting growers' markets to partnering with local communities, Presbyterian is taking active steps to improve the health of New Mexicans. About Presbyterian Healthcare Services Presbyterian exists to improve the health of patients, members, and the communities we serve. We are locally owned, not-for-profit healthcare system of nine hospitals, a statewide health plan and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees - including more than 1600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care) and Commercial health plans. AA/EOE/VET/DISABLED. PHS is a drug-free and tobacco-free employer with smoke free campuses. We're Determined to Support New Mexico's Well-Being \| Presbyterian Healthcare Services