Program Coordinator-Grant CAC/RICA

Job Summary: The Program Coordinator-Grant assesses, provides, coordinates and monitors linkage to healthcare and social services. Practices in a collaborative health care environment to ensure Call Center contacts are assisted in a timely manner. Performs other duties as needed.

Education and Experience: Bachelor's Degree required. Experience may be considered in lieu of degree.

Knowledge and Skills: Knowledge of Electronic Health Record or Epic software and telephony equipment and software preferred. Write and publish call center reports. Essential Technical/Motor Skills: Able to read; write legibly; speak in English with professional quality; understand and speak Spanish; use computer, printer, and software programs necessary to the position (e.g., Word, Excel, Outlook, PowerPoint). Operate/troubleshoot basic office equipment required for the position. Essential Interpersonal Skills: Able to relate and communicate positively, effectively, and professionally with others; work calmly and respond courteously when under pressure; collaborate and accept direction. Essential Mental Abilities: Able to communicate effectively in English and Spanish in person, in writing, and on the telephone; think critically; manage multiple assignments effectively; organize and prioritize workload; work well under pressure; problem solve; recall information with accuracy; pay close attention to detail; work independently with minimal supervision. Essential Sensory Abilities: Able to distinguish colors as necessary; hear sufficiently for general conversation in person and on the telephone and identify and distinguish various sounds associated with the workplace; see adequately to read computer screens, and written documents necessary to the position.

Licensures and Certifications: None.