Client Support Specialist

Location: Columbus, GA (Hybrid)
Compensation: Competitive base + benefits

We are looking for aClient Support Specialist to support the team by effectively and efficiently managing all customer communication related to accounts receivable, accounts payable, recruitment and membership management activities. This position is expected to take initiative in training andadvising customer software users toenhance service, financial operations, and Greek organizational performance. Each Client Support Specialist collectively manages the company's main customer service inbox andis responsible forthe prioritization and completion of time sensitive tasks and reduction of response rate times for overall customer satisfaction.

What you'll do:

Internal Communication

• Initiate communication and follow up on customer tasks to theAccountingteam relating to: Customer refunds, Member account adjustments , Customer financial products such aspurchasing cards, swipe devices, or local check printers, New or closing customer accounts, Funds transfer requests or bank info updates , or Financial report updates/troubleshooting

• Communicate with the Customer Success teamregardingany Greek customer accounts that need high priority attention.

• Document in detail, all correspondence relating to chapter management.

External Communication

• Receive and manage customer communication on all inquiries related to: Customer merchandise ordered and sold on the customer billing platform, Collection fee changes/updates , New member management , Billing cycle setup/updates , Officer/user transition and access management

• Review chapter billing practices and chapter budgetary needs to make recommendations to enhance financial operations and tocomply withFDCPA guidelines.

• Review and make recommendations about chapter roster updates including member status discrepancies and adding new members.

• Proactively review assigned customers and make recommendations about how Billing and Collections, Payables and otherOmegaFiproducts and services may be able to enhance those operations.

• Proactivelymaintaina thorough knowledge of each assigned national organizations' details and reporting requirements

Customer Service

• Develop andmaintainrelationships with Chapter Administrators, which may include undergraduate leaders, chapter/financial advisors and international headquarter leadership

• Assistclients with questions, problem solving and system or reporting issues

• Field incoming member,parentand administrator callsin accordance with OmegaFi'scustomer service philosophy

• Respondin a timely mannerto all voicemails and client communications

• Cultivate,maintainand enhance the company's relationship with assigned clients

• Interpret and forward employee and client requests,concernsand ideasregardingsystem enhancements to theappropriate peopleinternally to research and discuss

• Work flexible hours, including evenings and weekends.

Training

• Facilitate system training and implementation programstoundergraduate and alumni officers.

• Educate new officers about your supporting role in the partnership, explain your responsibilities, provide overview of the services their chapterutilizes, and other services available

• Assistwith sit-ins during new employee training

What you'll bring:

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  • High school diploma
  
  
  
  
  • Customer service experience
  
  
  
  
  • Excellent organizational skills and the ability to multi-task
  
  
  
  
  • Ability to analyze and interpret data
  
  
  
  
  • Analytical and problem-solving skills
  
  
  
  
  • A self-starter with the ability to work with people in a team capacity and independently
  
  
  
  
  • A high degree of attention to detail
  
  
  
  
  • Proficient with Windows, MicrosoftOfficeand Adobe Acrobat applications
  
  
  
  
  • Excellent written and oral communicationskills
  
  
  
  

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    Play a key role in supporting the financial health and operational success of Greek organizations

    
    
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    Serve as a trusted resource and relationship partner to chapter leaders, advisors, and national headquarters

    
    
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    Gain hands-on experience in accounts receivable, accounts payable, billing, collections, and financial reporting

    
    
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    Take ownership of time-sensitive communication and drive measurable improvements in customer satisfaction

    
    
  
  
  
  

The Company offers a comprehensive employee benefits program, including:

• Medical, dental, and vision insurance options
• 100% Employer paid short/long term disability
• Basic Life
• 401(k) option with 100% company match up to 4%
• Non-Exempt employees have a generous accrual policy
• 10 sick days annually
• 10 company paid holidays
• 6 weeks paid parental leave

Inclusion and Diversity: Togetherwork is an Equal Employment Opportunity Employer. We are a company where diverse backgrounds, experiences and viewpoints are valued. Togetherwork does not make hiring or employment decisions on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, disability, veteran status, age, ethnic or national origin, or any other basis protected by all local, state or federal laws.