Customer Service Associate

Overview/Function: The Customer Care Center (Customer Service) Associate is an extension of Atlantic Bottling Company's sales team, responsible for day-to-day customer service, inside sales, and tele-sales activities. The Associate positively reflects the Company's brand image, and builds a favorable rapport with customers to achieve customer satisfaction.

Major Responsibilities:

• Promote revenue growth by providing exceptional levels of customer satisfaction through a variety of customer and sales promotion activities.
• Ensure professional contact with customers which upholds Atlantic Bottling's brand image.
• Meet individual performance and department goals and metrics.
• Follow standard operating procedures (SOPs) for department.
• Conduct telephone sales activities to supplement the company's sales activities.
• Receive calls and/or emails from customers; conduct resolution on orders or complaints.
• Accurately enter detailed customer information and orders into enterprise software.
• Conduct tele-sales activities to current and inactive accounts.
• Conduct follow-up with customer to ensure service satisfaction.
• Build rapport and favorable relationships with customers.
• Other duties as required.

Experience & Qualifications:

• High School diploma/GED with 1 year of prior experience in a call-center/customer service environment. Previous sales or retail sales experience desired.
• Excellent verbal and written communication skills.
• Customer-focused and an excellent team-player.
• Ability to effectively resolve customer issues, while dealing with stressful situations.
• Detail-oriented with a high degree of accuracy.
• Excellent time-management skills.
• Flexible with the ability to adapt to varying situations, and to adjust priorities.
• Results-driven and able to multi-task.
• Ability to read, write, and sit for extended periods of time.
• Good computer skills (MS Office).
• Bilingual skills (Spanish) is desired, but not required.
• Consistent, regular attendance is an essential job function.

Additional:

• While performing the duties of this job, the Associate is regularly required to talk and hear. This is largely a sedentary role; however, some filing is required. This requires the ability to lift files, open filing cabinets, and bend as needed. The ability to climb stairs is also needed.
• Work hours will mostly be Monday-Friday role (8:00 am - 5:00 pm) however some evening and weekend work may be required.

Note: No posting can contain a fully comprehensive listing of activities, duties or responsibilities that are required in this role. Atlantic Coca-Cola Bottling Company offers a dynamic, ever-changing environment requiring flexibility and a willing, team-based attitude. Some duties, responsibilities and activities may change at any time, with or without notice.

To ensure the safety of our employees, our customers, and our products, Atlantic Coca-Cola Bottling Company offers a drug-free workplace. Employees are subject to pre-employment/post-offer drug and random drug testing

More About Us!

Our company culture thrives on the hard work and dedication of our employees, who are the key to our success. As a family-owned business, we prioritize a work environment of belonging and family. This is evident in our culture, benefits and work practices.

We foster an inclusive and transparent environment relying on open communication and trust, and believe collaboration is essential for achieving success. The best ideas are born from great partnerships, which is why we encourage all team members to think innovatively towards delivering exceptional service to our customers.

In addition to our tremendous culture, we offer competitive pay and industry-leading benefits:

1. Flexible and non-traditional scheduling such as evenings, part-time, and 4-day week opportunities for certain roles
2. Industry-leading safety culture
3. myCareer development, training, and tuition assistance
4. Wellness focus with discounted gym memberships and mental health benefits including free counseling sessions
5. Recognition program & milestone celebrations
6. Coca Cola perks, discounts, and swag
7. Paid parental leave
8. Paid Time Off (PTO)
9. Health, Dental, and Vision insurance
10. 401K with company match and profit sharing
11. Approachable and collaborative leadership
12. Regular performance feedback and employee survey opportunities

EOE