Analyst, IT Operations

As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.

What will you do at Ciena?

Learn:

• SD-WANandMulti-Cloudsecureconnections
• Cloud-based firewalls, IDS & IPS
• Enterprise Network
• Enterprise Wi-Fi & BLE
• Remote Access

Implement:

• Products-Ciena,VeloCloud, Zscaler,Aruba,Juniper, Palo Alto, Fortinet, F5
• Cloud -Azure, AWS, OCIInterconnections, Firewalls&Web Application Firewalls

Operational Support:

• Participate 24x7 scheduled On-call rotation
• Handle trouble ticketescalations from Service Desk, otherIT teamsor Business Units
• Drive escalations to resolution with technologies vendors
• Own RootCauseAnalysisand Long-Term Fix

Automation:

• Orchestration & Configuration Management - Terraform&Ansible

Documentation:

• Generate& maintain viaAgora, SharePoint OnlineandJIRA

EDUCATION AND EXPERIENCE

• B.S. degree computer science, related degree or relevant experience
• 5 -8years concentrated experience inthe area ofIT Network Infrastructure
• Require active working experience with network infrastructure, Wi-Fi, or firewalls solutions
• Strong knowledge of firewall management - Palo Alto or FortiGate
• Experienced in network troubleshooting tools (Protocol Analysis hardware/software & packet sniffer)

• Firewall,Wireless technology certificationsdesired, but not required
• Knowledge of Azure, AWS or OCI is a plus

CANDIDATEPROFILE

• Stronginterpersonal skillwith emphasisoncollaboration,communication&organization

• Reliableworkethictodrive commitments todeliverables
• Open-minded to accept feedbackto adjust then grow
• Be a Change Advocate tothinkand do things differently
• Growth mindset to keep learning

Pay ranges at Ciena are designed to accommodate variations in knowledge, skills, experience, market conditions, and locations, reflecting our diverse products, industries, and lines of business. Please note that the pay range information provided in this posting pertains specifically to the primary location, which is the top location listed in case multiple locations are available.

Non-Sales employees may be eligible for a discretionary incentive bonus, while Sales employees may be eligible for a sales commission. In addition to competitive compensation, Ciena offers a comprehensive benefits package, including medical, dental, and vision plans, participation in 401(K) (USA) & DCPP (Canada) with company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company-paid holidays, paid sick leave, and vacation time. We also comply with all applicable laws regarding Paid Family Leave and other leaves of absence.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is anEqual Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.