Spa Manager - Lakeside Spa & Fitness Center

Job Title: Spa Manager

Reports To: Director of Rooms

Who We Are:
Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, 401(k) & company match

• Paid Sick Days, Vacation, and Holidays, Paid Bereavement

• Pet Insurance and Paid Pet Bereavement

• Training & Development opportunities, career growth

• Tuition Reimbursement

• Team Member Hotel Rates, other discounts, perks and more

What We're Looking For:
A polished and service driven Spa Manager who leads daily spa operations with warmth, precision, and accountability. This role partners closely with the Spa Director to deliver an elevated guest experience while managing service execution, team performance, and operational standards across the spa and wellness facilities.

In this role, you will lead front and back of house spa teams, ensure consistent service delivery, and support financial and operational goals. You'll be highly visible on the floor-coaching teams, resolving guest needs, and maintaining an environment that reflects the spa's luxury positioning. and back of house spa teams, ensure consistent service delivery, and support financial and operational goals. You'll be highly visible on the floor-coaching teams, resolving guest needs, and maintaining an environment that reflects the spa's luxury positioning. and backofhouse spa teams, ensure consistent service delivery, and support financial and operational goals. You'll be highly visible on the floor-coaching teams, resolving guest needs, and maintaining an environment that reflects the spa's luxury positioning.

Who You Are:

• Guest Experience Leader: You deliver calm confidence and create memorable, personalized wellness moments.

• Hands On Operator: You lead from the floor and take ownership of daily performance.

• Team Coach: You train, motivate, and support therapists and attendants to succeed.

• Detail Oriented Professional: You maintain immaculate facilities, schedules, and service flow.

• Collaborative Partner: You work seamlessly with hotel operations and leadership teams.

What You'll Do:

• Oversee daily spa operations, including treatment scheduling, front desk flow, therapist coverage, and facility readiness.

• Lead, coach, and support spa team members, including therapists, attendants, front desk agents, and leads.

• Ensure service standards and brand expectations are consistently met through observation, feedback, and coaching.

• Assist with scheduling, timekeeping, payroll review, and labor productivity in alignment with business levels.

• Address guest inquiries, feedback, and service recovery opportunities with professionalism and care.

• Support retail boutique operations, including product presentation, sales coaching, and inventory management.

• Monitor treatment quality, room readiness, and turn times to optimize guest satisfaction and utilization.

• Assist with onboarding, training, and certification tracking for spa team members.

• Ensure compliance with health, safety, sanitation, and licensing requirements.

• Partner with Engineering and Housekeeping to maintain facility standards and address maintenance needs.

• Support special events, group bookings, seasonal programming, and promotional initiatives as assigned.

• Track daily metrics and assist in compiling reports related to utilization, guest feedback, and operational performance.

Other Responsibilities:

• Preserve the livelihood and reputation of the hotel and spa by complying with all legal policies, brand standards, and company requirements.

• Attend meetings and make presentations as needed.

• Required to attend/complete all mandatory training sessions and meetings.

• Regular attendance in accordance with standards.

• May be required to work varying schedules, including evenings, weekends, and holidays, to reflect business needs.

• Regularly lift up to 45 pounds, reach, bend, crouch, kneel, push, pull, and walk.

Your Experience Includes:

• Associate or Bachelor's degree in Hospitality Management, Business, Wellness, or related field preferred.

• 3-5 years of spa or wellness operations experience required; hotel or resort environment preferred.

• Prior supervisory or assistant management experience strongly preferred.

• Strong understanding of spa service standards, scheduling practices, and guest service recovery.

• Experience supporting labor management, retail operations, and inventory controls.

• Proficient computer skills including Microsoft Office Suite (Excel, Word, Teams, Outlook) and spa management systems.

• Excellent interpersonal, organizational, and communication skills.

Who You'll Supervise:

• Spa Supervisors, Lead Therapists, Therapists, Attendants, Front Desk Spa Team Members