Warranty Compliance Auditor (Automotive)

Job Title: Warranty Compliance Auditor East

Duration: 12 Months (Possibility of Extension)

Location: Philadelphia, PA 18976
Pay Rate: $50.00 - $53.84 hourly on W2

JOB SUMMARY

Description:
In-office requirements: Travel 50%-75% (will be visiting dealerships for compliance reviews)
Status: Exempt (please make sure you know this role is exempt from OT)

Position Overview:

Roles & responsibilities:
* Responsible to perform Dealer warranty, parts, labor and part rate, sales, and CPO and related service operational audits; recommend corrective action where needed within policy guidelines and direction from Manager, Warranty and Compliance for the Provide cost/volume statistical analysis and administer cost containment programs.
* Perform in-dealership compliance reviews of all dealership supporting documents, parts, and accounting data (travel 50% - 75%).
* Write warranty compliance audit reports, and action plan to dealer to remedy in-dealership shortcomings as pertaining to warranty, service and parts operation.
* Provide training to Dealers and field on the Warranty Compliance Review process.
* Monitor action plan results and provide ongoing counseling; follow up on implementation with Regional Aftersales Managers and dealerships.
* Train Regional aftersales Managers and dealerships to recognize and correct out-of-line trends and policy non-compliance.
* Monitor compliance at the dealer and at center, relating to timely warranty handling, procedures, claim submission, authorizations, parts usage, and disclosure.
* Review adherence to and proper application of warranty procedures, submission of warranty transactions, subsequent record keeping at dealer level, proper warranty part identification and handling for compliance.
* Compile contact report on dealership warranty compliance review, report findings and action plan to Manager, Warranty Audit and Compliance, the Regional aftersales Manager, and the respective dealer.
* Maintain dealer warranty compliance review files.
* Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies.
* Seeks to ensure proper retention of electronic documents, business confidential information, and actively demonstrates an understanding of the need to safeguard competitive information in both electronic and non-electronic formats.

Qualifications:

Education:
* College degree in Automotive Technology, Business Administration/Management, or equivalent work experience.
* ASE certification recommended.

Experience:
* 5+ total years of automotive experience.
* In-dealership experience with emphasis on business and service department administration.
* Experience in dealership warranty processing, claims adjusting, investigation, and warranty policy interpretation.
* Automotive technical knowledge and dealer service experience a must.

Skills:
* Good interpersonal and negotiation skills.
* Strong presentation skills.
* Professional appearance and conduct.
* Knowledge of MS Office suite programs, and dealer management systems.

I look forward to connecting soon!

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.