Administrative Associate, Rex Emergency Department

Description

UNC REX Emergency Department includes 54 beds with a non-designated holding area that consist of 8 beds with private rooms, catering to behavioral health patient needs in the ED. We have 2 major resuscitation rooms, triage rooms for initial assessment, department radiology suite and a decontamination room. Our ED team cares for patients in all life-threatening situations, less-critical injuries requiring minor treatment, acute and behavioral health diagnoses.

Position Details:

• Shift:Day shift
• Schedule: 6:30am to 3:30pm, Monday through Friday (schedule may vary based on department needs)
• Entity:UNC Rex Hospital, Emergency Department
• Location:Raleigh

This position qualifies for a comprehensive benefits package, including PTO.

Key Responsibilities:

• Manage and maintain complex Outlook calendars
• Schedule, take, prepare, and distribute meeting minutes
• Manage and process daily payroll
• Order and pick up materials
• Prepare and send certified mail
• Assist with planning team celebrations and employee recognition events
• Support hiring and onboarding processes by assisting new hires with gaining access to employment-related systems
• Handle sensitive and confidential information with discretion

The ideal candidate will be:

• Able to manage and prioritize multiple tasks effectively
• Self-motivated and capable of working independently
• Professional and confident navigating across departments within the organization
• Skilled in maintaining confidentiality and exercising sound judgment

Summary:

May perform duties of an administrative representative but with greater autonomy and discretion. Work involves a greater knowledge of office/clinic procedures and practice, independent judgment and problem-solving skills.

Responsibilities:
1. Expedites non-routine purchases for departments as delegated. May maintain inventory of supply
2. May train others using verbal and written communication
3. Performs more complex scheduling of providers, staff, facilities, home care and/or patients (involving critical meetings or multiple medical procedures as an example). Coordinates meetings, workshops, and other events, including travel, based on predetermined needs.
4. Prepares and maintains basic financial records
5. Prepares complex forms, reports, presentations and other documents requiring a higher level of proficiency with software. Creates, proofreads or edits correspondence and documents for internal and external circulation based on existing templates.
6. Procuring and filing records, researching lost or missing records, and posting information to records or ledgers in accordance with established procedures and systems. Checks records to verify accuracy and compliance with rules and procedures of appropriate system. Resolves discrepancies by contacting appropriate office to obtain information on source of discrepancy and correcting any errors.
7. Registering patients and completing encounter forms. Collecting patient payments and insurance information and making proper referrals to financial departments. May contact insurance companies directly to verify/determine eligibility. May also verify previous balance owed to UNCH.
8. Represents UNCHCS with internal and/or external entities in regards to budget, payments, collections, inventory to accomplish organizational goals.
9. Serves as a second level of response to customer inquiries and complaints in person, by phone and/or electronic communication. This may include working with third party providers.

Other Information

Other information:
Education Requirements:
* High School diploma or GED
Licensure/Certification Requirements:
* No licensure or certification required.
Professional Experience Requirements:
* One (1) year of clerical or administrative experience.
* If Bachelor's degree, no years of experience is required
* If Associate's degree, no years of experience is required
Knowledge/Skills/and Abilities Requirements:
* Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation

Job Details

Legal Employer: NCHEALTH

Entity: UNC REX Healthcare

Organization Unit: Rex ED Overhead

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$18.12 - $25.51 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Raleigh

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.