Operations Team Lead I - Physical Securities

As an Operations Team Lead I within the Physical Security Processing team, you will be providing training, coaching, and work direction for operations associates supporting standardized and/or manual processing. You will be supporting escalated customer service situations, complete process oversight, support new initiative/process implementation, and provide department processing back-up support when needed.

If you enjoy challenging work and are looking for the next step in your career, we want to hear from you!

What will you do?

• Train, Mentor and provide on-the-job performance coaching for operations associates. Provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance.

• Monitor daily process volumes and make recommendations to modify resource support levels to ensure department service levels are met. Leverage the value in unit, department, and enterprise wide teams to develop better solutions and achieve a cross enterprise mind set

• Accept and successfully execute change while supporting employees through the process, and keeping them focused on business priorities. Liaise and provide customer service support for individuals requiring research, problem resolution, or securing information from other Operations departments, RBC Business Units, external customers or industry participants.

• Address escalated questions independently; seeking assistance from Manager as appropriate following established department procedures. Conduct business process oversight to ensure adherence to department procedures, risks are mitigated, and regulatory requirements are met.

• Review exceptions to standard processing to ensure overall compliance with regulations, firm policies, and accepted business practices. Accurately review, verify, and/or record data into technology supporting department processes.

• Reduce risk, increase efficiencies, or enrich customer service by suggesting process changes and/or system modifications.

• Provide department work support during high volume times or when other team members are not available. Perform other duties and responsibilities as assigned

What do you need to succeed?

Must-have

• 4-year degree from an accredited university or equivalent OR High school diploma or equivalent AND 3+ years of job-related experience

• 1+ year prior securities, banking, technology and/or job specific related industry experience

• Demonstrated ability to mentor and provide clear work direction to others

• Proficient computer skills in Microsoft-based software products including Word, Excel and Outlook

• Strong interpersonal, verbal and written communication skills, with an ability to work effectively with all levels of staff and management

Nice-to-have

• 4-year degree from an accredited university in business, finance or related field

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact

• Work in a dynamic, collaborative, progressive, and high-performing team

• Flexible work/life balance options

• Opportunities to do challenging work

• Opportunities to take on progressively greater accountabilities

• Access to a variety of job opportunities across business

The good-faith expected salary range for the above position is $50,000 - $80,000 depending on factors including but not limited to the candidate's experience, skills, registration status; market conditions; and business needs. This salary range does not include other elements of total compensation, including a discretionary bonus and benefits such as a 401(k) program with company-matching contributions; health, dental, vision, life and disability insurance; and paid time-off plan. RBC's compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that:

• Drives RBC's high performance culture
• Enables collective achievement of our strategic goals
• Generates sustainable shareholder returns and above market shareholder value