Passport Agent

The Passport Office Agent will provide support to the Passport Acceptance office within the Global Programs and Strategy Alliance (GPS Alliance) office at the University International Center on the Twin Cities Campus. The position reports to the Passport Office Manager. Ideal candidates enjoy understanding and handling day-to-day details of office work, are able to provide clear communication to all visitors of the Passport office and have the ability to provide excellent customer service skills to constituents with a variety of backgrounds and cultures. This position will work from 9 AM to 5 PM Monday through Friday for a total of 30-40 hours weekly, with occasional Saturdays as needed.

Responsibilities:

90% Passport Office Support

* The first point of contact for customers of the Passport office
* Maintain working knowledge of passport acceptance forms and the completion requirement
* Maintain a working knowledge of passport acceptance rules, regulations, and procedures
* Take passport applications and payment; review documents to ensure accurately completed; verify that all application materials and documents are present and that all U.S Department of State (Passport Services) requirements are met.
* Taking passport and visa photos
* Manage customer expectations
* Maintain regular contact with the Department of State personnel
* Answer complicated questions associated with the passport application process; escalating them to Passport office Manager or Department of State as necessary
* Provide a pleasant environment for customers as they wait

10% Other Duties as Assigned

Required Qualifications:

* High School Diploma/GED
* At least 2 years of related experience in an office administration or operations (some experience may be substituted with education)
* Demonstrated experience with reception, and/or customer service
* Demonstrated organizational skills
* Experience working with constituents from a variety of backgrounds and cultures
* Strong written and oral communication skills
* Very detailed and process-oriented
* Must be a U.S. Citizen and free of any Federal, State, or local Felony or misdemeanor convictions related to breach of trust or moral turpitude.

Preferred Qualifications:

* Demonstrated experience being able to manage multiple projects during the same timeframe while paying attention to details.
* Experience working with federal agencies (ex. Post office, DMV, etc)
* Working knowledge of Google software (gmail, calendar, sheets, docs, drive, etc).

About the GPS Alliance

As the central international office for the University of Minnesota system, the Global Programs and Strategy Alliance drives the University's global strategy and connects faculty, staff, and students with the resources and expertise needed for personal and professional success. We believe people's lives are enriched through global connections and understanding.

Pay Range: $22.45 an hour

Retirement plan options are available for Civil Service, Faculty, Labor-Represented, Professional & Administrative, and Temp Casual classifications. Learn more about retirement plans.

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will have the opportunity to complete an online application for the position and attach a resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).