Senior Business Analyst

The Business Services Department is looking for a Senior Business Analyst to join our team supporting across the Customer Engagement Organization. As part of the Business Services team this role will support both internal and external design and delivery of reporting through a variety of platforms. This role is critical as we continue our customer and data strategy to deliver proactive reporting and data in support of our customer strategy.

This role demonstrates knowledge of and support for internal and external business reporting; performs on-going data analysis to measure performance, while integrating best practices and recommendations that build our efficiency and streamline processes. This role relies heavily on collaboration across departments, while working internally to understand, prioritize, and deliver data driven results.

The Senior Business Analyst identifies efficiency opportunities; develops and maintains business rules for functions and processes; participates in collaborative teamwork efforts to improve day-to-day operations, other department key indicators, and corporate goals.

Upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety.

Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations.

• Initiates, leads, and performs analysis and provides recommendations involving complex business problems.
• Develop plans, define success metrics, and communicate progress to stakeholders.
• Translate complex data and solutions into clear insights to enable stakeholder decision making.
• Mentor and guide analysts providing timely and relevant metrics and insights
• Leads and manages internal and external project teams on various process improvement initiatives and departmental projects.
• Routinely applies project management and process improvement methodologies to business processes and procedures;
• Outstanding attention to detail, problem solving, organization, and "system thinking" skills.
• Performs emergency duty supervisor rotation and responds to call-outs and other company-wide emergencies during core and non-core hours.
• Performs other duties as assigned.

• Bachelor's degree in business, accounting or related field, or an equivalent combination of education and/or work experience
• 5 years work experience as an analyst
• In-depth knowledge of systems and processes crucial to department operations.
• Strong problem solving and analytical skills in a complex environment, with exceptional PC skills using Word, Excel, PowerPoint, Access, SAP and CIS.
• Strong time management and organizational skills. Able to work independently in a fast-paced environment and prioritize assignments.
• Strong customer service, communication, and interpersonal skills with the ability to work well in a multi-team environment.
• Effective written and oral communication skills.

• Proficiency with analyticas and reporting tools such as Tableau, Power BI, Excel, Business Objects, or SAP Query Designer
• Ability to work with data analysis tools and programming language (e.g., SQL, Python, and/or R)
• Experience in understanding business process relationship with data analysis and metrics.
• Working knowledge of filed rates and tariffs.
• Knowledge of process improvement and change management methodologies..
• Ability to create a positive work environment.