New

Community Liaison

Lifespan
United States, Rhode Island, Providence
164 Summit Avenue (Show on map)
Mar 25, 2026
SUMMARY: Reports to the Manager of Discharge Planning or designee. Provides coordinated care support and case management to high-risk patients and families throughout hospitalization and post hospitalization. The focus of this position is to reduce hospital readmissions and length of stay. Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate RESPONSIBILITIES: This position will follow patients who are high utilizers of our hospital or have high risk for readmission. This would include, but not be limited to, patients with the following concerns: substance use, mental health, uninsured or underinsured, homeless, or those with various psychosocial stressors. The Community Liaison will work collaboratively with a High-Risk Case Manager, patients and an interdisciplinary team throughout the patient's admission and then continue to follow the patients in the community post discharge. This position will be able to meet with patients in both the hospital and community settings (i.e., in Skilled Nursing Facilities, in community agencies where patients are being connected to care/resources, in medical offices, or in patient homes/community settings). The liaison will be expected to collaborate with community providers to ensure that patients are provided with the appropriate support needed to engage with resources and improve their overall health and well-being. Connects patients and assists with follow up to medical, mental health and substance use providers. Connects patients to appropriate community resources to prevent a return to the hospital for assistance Follows and assists patients who need to complete Medicaid applications post discharge to ensure follow up and completion (specific to LTSS for longer term services and access to higher levels of care; access to nursing home placement or increased home care supports). Conducts community visits to identify firsthand patient/environment needs. MINIMUM QUALIFICATIONS: BASIC KNOWLEDGE: Bachelor's Degree in Social Work (or equivalent).Knowledge of health care and health care delivery systems. Analytical skills necessary to evaluate patients' concrete needs and to formulate and implement a treatment plan. Interpersonal skills to effectively interact with patients, families, medical staff, and outside agencies in providing services. EXPERIENCE: One-year professional experience working in health care setting or human service agency preferred. Must exhibit strong interpersonal skills as well as a collaborative approach and style of communication in order to interact successfully on a daily basis with a wide and diverse population of both health care providers, patients and their families. Must demonstrate knowledge and skill necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages and cultural patterns in each step of the care process. A basic proficiency in the use of Microsoft office software programs including email, Outlook calendar and basic keyboard skills are also required. WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS: General hospital environment with occasional stressful conditions associated with patient care. Community and home visits required. Must be able to make hospital rounds through various patient care areas either by walking or through some other mobile means. Must be able to lift and or carry up to 10 lbs. to transport items from one patient care unit to the next. INDEPENDENT ACTION: Performs independently within the department's policies and practices. Refers specific complex problems to the manager or designee when clarification of the departmental policies and procedures is required. SUPERVISORY RESPONSIBILITY: None Pay Range: $50,523.20-$83,345.60 EEO Statement: Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment. Location: The Miriam Hospital - 164 Summit Ave Providence, Rhode Island 02906 Work Type: M-F Business hours 7:30-4pm or 8-4:30pm Work Shift: Day Daily Hours: 8 hours Driving Required: Yes