Senior Jira SaaS Administrator

Edgewater Federal Solutions is currently seeking a Senior Jira SaaS Administrator to support our federal client, located in Washington, DC. This is onsite in DC with no remote option. We are only considering candidates that currently reside within a 50 mile radius of D.C.

Position Summary

The Senior Jira SaaS Administrator is responsible for configuring, administering, and optimizing Jira Cloud environment to support an Agile transformation. Working under the guidance of the Jira Product Manager and in close collaboration with Agile coaches, this role ensures Jira aligns with Agile playbook and enables effective planning, tracking, and delivery. Responsibilities include system configuration, integrations, custom workflows, automation, governance, user training, and ongoing support.

Configure and administer Jira Cloud to support Scrum, SAFe, and Kanban frameworks across multiple teams and projects.

• Integrate Jira with enterprise systems, including Okta (SSO) and GitLab, and recommend additional integrations based on organizational needs.

• Design and implement custom workflows, automation rules, and dashboards that streamline team processes and provide visibility to stakeholders.

• Establish and maintain Jira governance including permissions, naming conventions, project standards, data retention, and compliance policies.

• Provide user training and support by creating documentation, delivering training sessions, managing FAQs, and troubleshooting user issues.

Required Qualifications

• At least 2 years of hands-on Jira Cloud administration experience and at least 5 years of overall Jira experience (Server, Data Center, or Cloud).

• Proven experience managing Jira environments with 400+ users; expert in configuring workflows, custom fields, screens, issue types, boards (Scrum/Kanban/SAFe), schemes, and permissions.

• Experience integrating Jira with SSO providers (Okta) and DevOps tools (GitLab).

• Ability to create custom dashboards, reports, and gadgets for various stakeholder needs.

• Excellent documentation skills, with the ability to create user-friendly guides, training materials, and video tutorials.

• Training delivery experience for both technical and non-technical audiences; strong troubleshooting, problem-solving, and customer service skills.

Preferred Qualifications

• Atlassian Certified Jira Administrator certification.

• Experience with other Atlassian products (Confluence, Jira Service Management, Jira Align).

• Scripting experience (Groovy, Python, JavaScript) for advanced customizations.

• Data migration experience from other project management tools to Jira.
• Government or highly regulated industry experience.

Salary: $140k - 160k per year

Additional benefits include:

• Paid Time Off & Holiday Pay
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Disability, Life Insurance, and AD&D
• Flexible Spending Accounts
• Pre-Tax 401K and/or After-Tax Roth IRA (with employer matching contribution)
• Tuition and Technical Training Reimbursement
• Exercise Reimbursement
• Computer Reimbursement
• Employee Assistance Program

About Us:

Edgewater Federal Solutions is a privately held government contracting firm located in Frederick, MD. The company was founded in 2002 with the vision of being highly recognized and admired for supporting customer missions through employee empowerment, exceptional services and timely delivery. Edgewater Federal Solutions is ISO 9001, 20000-1, 270001 certified, appraised at CMMI Level 3 Maturity for Development and Services, and has been named in the Top Workplaces in the Greater Washington Area Small Companies for 2018 through 2025.

It has been and continues to be the policy of Edgewater Federal Solutions to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, and/or other statuses protected by applicable law.

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