Director, Process & Performance Optimization

Summary:

• Collaborate with AVP to maximize organizational efficiency and effectiveness through the optimization of business processes.
  
• Identify inefficiencies and performance gaps; gather and interpret data and information to identify root causes; develop strategies; implement changes to improve workflows, reduce costs, and enhance overall performance.
  
• Analyze business processes to determine levels of interconnectedness may impact other parts of the business; collect information about current procedures, outputs and metrics to develop a baseline of how the company works. Compare internal processes to industry standards or competitor performance to identify gaps and set goals.
  
• Use historical business data to assess the cost and benefit of each business system and process.
  
• Assess internal organizational structures; rearrange hierarchies and workflows to improve efficiency.
  
• Work alongside department heads and team members to communicate the importance of efficient processes and lead change initiatives effectively. Research new equipment, techniques, and technologies to incorporate into the business.
  
• Collaborate with departments to design improvement strategies that align with the organization's goals. Work with cross-functional teams to gather input, implement changes, and ensure buy-in.
  
• Develop implementation plans and develop step-by-step procedures and timelines for each modification.
  
• Lead projects to implement solutions, which may involve adopting new technologies, revising workflows, or improving employee training.
  
• Provide training and support to employees on new processes and procedures. Monitor the performance of implemented changes; make adjustments as needed to ensure sustainable results. Establish metrics to monitor the success of process improvements; track key performance indicators (KPIs) and make adjustments as needed to maintain optimal performance.
  
• Communicate process improvement initiatives, recommendations, and findings/results to all stakeholders. Prepare reports for management that detail improvements, outcomes, and recommendations for further process enhancements.

Responsibilities:

• Work with the AVP to build and leverage relationships to provide innovative solutions to complex business problems.
  
• Serve as the subject matter expert in Project and Portfolio Management methodology and best practices.
  
• Manage a variety of viewpoints to build consensus and create positive outcomes for all parties involved.
  
• Utilize financial modeling and forecasting to support project prioritization and resource allocation. Partner with Finance to validate business cases, monitor budget adherence, and assess financial impact of strategic initiatives.
  
• Serve as main point of contact for centralized services such as project definition, planning, scheduling, pricing, risk assessment and tracking to effectively monitor the committed time, scope and budget of the projects.
  
• Actively lead in project status meetings; may lead on project Steering Committees of mission critical projects.
  
• Track and report on risks and opportunities and how they may impact the financial results and projections by developing close ties to key financial and operational leadership.
  
• Uphold the enterprise's code of ethics and business conduct.
  
• Responsible for coordinating multiple, complex projects based on the overall enterprise strategy and resource capabilities.
  
• Partner with the stakeholders, business owners, and when necessary, the IT organization.
  
• Provide guidance and oversight on mission-critical projects to meet business deadlines; develop mitigation strategies as warranted; and work with business on monitoring financial performance of funded projects.
  
• Collaborate with AVP and departmental senior management to oversee strategic project management documentation and methodologies including policies, standards, procedures, and necessary technologies.
  
• Consult and mentor the project management community throughout the project lifecycle; monitor adherence to PM standards and methodology.
  
• Provide direction to identify/remediate/mitigate, when possible, any major project management risks.
  
• Collaborate with AVP/department on decisions regarding utilization of project resources.
  
• Develop and maintain financial dashboards and KPIs to track project performance and value realization.
  
• Identify critical resource needs and negotiate with functional resource managers to secure allocation to the project and to ensure projects progress in accordance with agreed upon deliverables.
  
• Reprioritize work as business and strategy needs dictate and facilitate discussions at all levels of the organization.
  
• Partner with IT as needed for technical workstream as part of overall project.
  
• Provide oversight of the relationships between the entire project team including external vendors and suppliers that are engaged with the project.
  
• Conduct Financial impact assessments and scenario planning to support strategic decision-making.
  
• Track and manage all project action items to timely resolution.
  
• Utilize finance metrics to determine degree of success for projects; report on results to senior management.
  
• Manage project completion postmortem to ensure gathering of Lessons Learned and call outs for future projects