New

Salesforce Analyst/ Admin

TEKsystems
$60.00 - $70.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Cupertino
Mar 24, 2026
Description Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Are you a strategic thinker who excels at tactical execution? Do you love to solve problems and have an uncanny knack for analytics? The sale of Apple products and services fuels our ongoing development of products and services. This in turn, enriches the lives of hundreds of millions of people around the world. Our sales team, is in many ways, the face of Apple. At the end of the day, we are here to grow our business through partnering with our consumer, enterprise, and education channel sales teams. As part of our Worldwide Sales Business Process Re-engineering (WW Sales BPR) group, you and your team will be responsible for implementing strategies, programs, tools and processes that enable the business to drive sales, improve customer experience, innovate the way we manage and support one of the largest channel operation in the world, among many other exciting goals. These solutions -can be new technical capabilities, or transformation of business processes to support continuously evolving sales motions, expanding Geo coverage and routes-to-market, and growing complexity of sales plays. You will be delivering key initiatives that support a broad, cohesive sales solution strategy. Job Responsibilities We work closely with the business teams to become functional experts in key channel sales / end-user sales / merchandising / digital and physical retail processes and related solutions needs. We establish credibility as trusted advisors by listening, understanding business requirements and quickly providing options for consideration. Effectively leading discussions with various partners and intelligently asking probing questions that get to the real business needs (asking "why" and not just taking requirements at face value) will be essential to success in this role. Understand the strategy and the changing needs of the business via business workshop facilitation and roadmap development for future state. This will involve working with global management teams and colleagues across geographies. You will focus on recommending process innovation and efficiencies through current state process analysis, user experience, observations, industry trends, standard methodologies (Design Thinking, Agile,), leading-edge technology and process improvement ideas to challenge the status quo and deliver extraordinary customer-focused solutions. Be the inspiring leader in developing solutions as well as leading the project execution. It is important that you can think strategically, connecting the dots in the bigger picture, as well as being comfortable in the details of the deliverables. We propose solutions beyond what has been requested by our business partners. You will work on opportunities to build for scale by designing holistically, with a focus on flexibility and maintainability. Partner with leadership teams to craft business cases and budget for changes/projects. Set up success criteria for your initiatives that are clearly measurable and achievable through the scope of deliverables, then ongoing tracking against these success criteria Adopt a standardized development lifecycle methodology for all projects- from mobilization to scoping, requirements, use case documentation, design, business readiness, testing and implementation. Job Title: Salesforce Business Analyst & Admin Support key business processes promoting application, data integrity, governance, and compliance. Manage the Salesforce application and be the expert to define, design and configure enhancements to Salesforce platform that provide significant ROI by bridging the gap between out-of-the-box Salesforce functionalities and business processes. Design and implement reports, dashboards and alerts that support the business processes and deliver business insight. Manage User Acceptance Testing with end users, including writing scripts and securing user acceptance sign offs. Prepare the business for the change and adoption - Ensuring that from the very start of the project, there is a change management plan in place. By the time, we are live - the business is ready and excited to take on the adjustments to people, process and technology. Actively participate in ongoing discussions and engagements with Salesforce regarding Salesforce Sales Cloud, Marketing Cloud, and Einstein Analytics / Tableau CRM. Skills required * Organized, with a natural inclination for both strategic and tactical planning and turn strategy into tangible deliverables. * Resilient and tenacious with a propensity to persevere. * Problem solving and root cause identification skills. * Flexibility to work in ambiguous situations, highly matrix environments, and support other crossprogram work-streams, as necessary. * Ability to be detail oriented and can separate priorities from distractions. You are able to analyze business requirements to determine the most effective approach to serving the needs of the organization . * High level of professionalism, energy and sense of urgency to make things happen. * Ability to establish and maintain trust, credibility and build strong relationships. * Ability to influence others and move toward a common vision or goal. * Lead by example and support, encourage and develop team members. * Exceptional written and verbal communication, and presentation skills, to audiences of varying seniority. * Excellent active listening skills * Self-motivated individual, who thrives working in a global, matrixes, fast-paced environment. * Experience working on projects with teams based outside the US including international engagements. Related Technical Skills required * Strong knowledge of Enterprise (B2B) channel & End customer sales. Experience in Sales operations, Partner management, Field Marketing & enablement preferred. * 5 + years of experience as a business analyst role leading enterprise-scale CRM, PRM projects. * Deep understanding of Salesforce Platform functionality and best practices, with emphasis in Sales Cloud, Experience Cloud & Marketing Cloud * Strong experience in implementation; ability to determine whether requirements are configuration, customization, and/or integrations with external systems * Hands-on experience on configuration of platform features including user management, profiles, permission sets, role hierarchy, org-wide defaults, sharing rules, territories, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, process builder, flows, lightning pages, managed packages, etc. * Experience with the Salesforce AppExchange and a deep understanding of both this ecosystem as well as native Salesforce capabilities. * Experience with Agile / Scrum delivery models * Prior experience in SDLC project management and analysis including scoping / timeline management, documenting use cases, process flows/swim lane diagrams, requirements, user acceptance testing, change management, etc. * Working knowledge of process documentation & project management software * Experience working with large-scale, complex datasets and using salesforce data tools. * Superior ability to design and implement dashboards on Einstein Analytics/ Tableau CRM preferred and reports to deliver business insight * Keen understanding of system security and controls Education BS or equivalent degree in Business management, Computer Science, Engineering or related discipline required. MBA degree preferred. Salesforce certifications: * Salesforce Administrator Certification (required) * Agile SCRUM Master certification (preferred) * Salesforce Sales Cloud Consultant Certification (preferred) * Salesforce Marketing Cloud Consultant (required) Skills salesforce.com, sfdc, sales cloud, analyst, admin, technical Top Skills Details salesforce.com,sfdc,sales cloud,analyst,admin,technical Additional Skills & Qualifications Good comms Job Type & Location This is a Contract position based out of Cupertino, CA. Pay and BenefitsThe pay range for this position is $60.00 - $70.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Cupertino,CA. Application DeadlineThis position is anticipated to close on Mar 30, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.