CLINIC SUPERVISOR

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What Awaits You?

Career growth and development

Diverse and collaborative working environment

Affordable and comprehensive benefits package

POSITION SUMMARY:

The Clinic Supervisor's primary functions are to supervise, train, and motivate team members. Trains and coaches the Front Desk staff; monitors activity for quality and productivity; analyzes, develops, and produces feedback and management reports; conducts quality audits; coordinates the development of and reviews and implements departmental protocol; and serves in the Supervisory role as a group/team mentor and resource liaison.

Duties include, but are not limited to, supervising complex multi-payer insurance verification and benefits-eligibility procedures for multiple specialty areas across departmental entities. The Supervisor must be highly proficient in insurance verification/benefits eligibility, obtain and complete documentation for referrals/authorizations when necessary, and assess patient financial liability. You must know billing practices and reconciliation.

COMPETENCIES:

Education: A. A. degree required. Experience beyond the minimum work experience requirement may be substituted on a 2 years' experience for 1 year of education basis.

Knowledge: Primary functions generally require 5 years of experience in a health care setting involving customer service to become knowledgeable in outpatient ambulatory care practices and in coordinating services related to insurance verification, patient information, and transport-a comprehensive understanding of medical and insurance terminology. Technical competence and demonstrated proficiency with medical insurance plans, billing regulations, and managed care plans applicable to outpatient care.

Working knowledge of daily reconciliation and bank deposit processes. Working knowledge of value-based purchasing and meaningful use criteria. Wo ing knowledge of Employee Engagement. Wo ing knowledge of Medical Terminology is required.

Skills: Effectively maintains leadership in a group environment and promotes teamwork.

Demonstrates strong grammar and spelling skills-uses clear and concise language.

Requires excellent verbal communications, telephone manner, interviewing, and interpersonal skills to interact with patients, families, members of the health care team, and external agencies. Ability to demonstrate and convey a favorable image of the organization and to conform to proper standards of professional dress, attitude, and demeanor. Req requires proficiency in PC usage and keyboard-ability to perform with accuracy and attention to detail. Excellent time management skills. Excellent customer service orientation. Ability to manage multiple work priorities.

Required Licensure, Certification, Etc: Successful completion of departmental training program and all related competency assessments. Certification in various computer systems as necessary.

Work Experience: A minimum of 3 years of relevant work experience, including at least 1 year of clinic-specific experience in a medical office, hospital, medical call center, or similar setting, is required.

Machines, Tools, Equipment: Requires proficiency on multi-line telephone, CRT, copier, calculator, fax machine, and all computer systems, including scheduling, registration, billing, and insurance eligibility systems.

DIMENSIONS:

• Budget Responsibility: Effectively uses team resources within control. In the RMS's immediate supervisor's.
• Authority/Decision Making Level: Organizes and prioritizes work to meet changing needs. As a Manager in staffing the department areas with adequate coverage, participate in meetings and projects, and make decisions based on previous follow-up discussions with the Manager. The Supervisor's initiative in identifying problems and implementing solutions
• Supervisory Responsibility: Supervises Patient Service Coordinators and other clerical support staff, which includes hiring, evaluations, time management, coordination of training, discipline, and terminations. On a continuous basis, exercises judgment and assumes responsibility for decisions, consequences, and results that impact patients and the quality of service delivered by the department.

PROBLEM SOLVING: Ability to perform effectively despite sudden deadlines and changing priorities. We make accurate judgments and can problem-solve situations with a service-excellence focus. The departmental policies, procedures, and protocols for evaluating and determining the best alternative for the patient across all aspects of registration, pre-registration, and financial activities. Collaborates with other team leaders to ensure work is processed in a timely, accurate, and effective manner. There are several ways to improve current processes within the department and JHH.

INFORMATION MANAGEMENT: Reads and understands requisitions, referral forms, insurance forms, and other forms. As the team gathers data for weekly and monthly management reports to summarize the effectiveness of the Team and department. Id identifies data discrepancies and participates in action plans to correct them as necessary. Will assist in reviewing registration data to identify inaccurate data as part of a monthly audit process.

WORKING CONDITIONS: Works in a normal office environment with limited physical discomfort from temperature, noise, dust, and the like. Requiring attention to detail, for meeting imposed deadlines daily, and preparing statistical/financial reporting for Management review. Must be able to work in a fast-paced environment with stress due to changing priorities and deadlines.