Customer Services Support Operator

Acara Solutions seeks highly qualified candidates to work Hybrid with our client in Buffalo Grove, IL.

Interested send resume to Stoneh@acarasolutions.com

Here's what you'll get:

Hours: 40 hrs/Week. (1^st shift).

Length: Contract (9 months with High potential to convert)

Here's what you'd do.

• Provide exposure to HVAC/Building Automation & Fire Safety customer segments.
• Spend half the day on phones in a call center environment, with the other half focused on email and other required tasks.
• Provide long-term resolutions to our customers, often through creative problem-solving and collaboration across various functions within the client.
• Manage incoming Salesforce mailboxes/queues and provide timely, professional responses.
• Execute SAP daily transactions, which include order entry, status, returns, credits, debits, and quotes.
• Provide user support on the client's online catalog and ordering platform.
• Research issues and questions using available information and resources.
• Identify, redirect, and escalate problems to appropriate resources per customer support procedures.
• Fully utilize CRM, logging all customer contacts with thorough details.
• Work with 3rd party suppliers on order execution, returns, customer inquiries, product selection, and timely order status resolution.
• Monitor and support on-line real time chat requests.

Sound like a good fit?

APPLY TODAY at Stoneh@acarasolutions.com

About Acara Solutions

Acara is a premier recruiting and workforce solutions provider-we help companies attract and retain top talent. With a legacy of experience across industries worldwide, we partner with clients, listen to their needs, and customise visionary talent solutions that drive the business outcomes they seek. We leverage decades of experience to deliver comprehensive staffing solutions, including contingent staffing, direct placement, executive search, and workforce services, worldwide.

• High School Diploma or GED.
• Minimum 2 years of experience in Customer Support.
• Minimum 2 years of experience in Microsoft Office applications.

• Associate Degree.
• Bachelor's Degree.
• Prior exposure to the HVAC/Building Automation & Fire Safety customer segment.
• SAP experience
• Salesforce experience
• Verbal and written communication skills in English.
• Ability to address customer inquiries/escalations.
• Professionalism and excellent customer service skills.
• Demonstrate the ability to prioritize the daily workload of internal & external customer inquiries, including recognizing urgency and acting accordingly.

Additional Information:

• Upon offer of employment, the individual will be subject to a background check and a drug screen.
• In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
• Under the International Traffic in Arms Regulations (ITAR), all employees assigned to this client must provide documentation verifying their status as a 'U.S. Person', as defined in ITAR clause 120.15. A U.S. Person is a protected individual under the anti-discrimination provisions of U.S. immigration laws.