Change Management Senior Consultant - ERP Transformations

Your Journey at Crowe Starts Here:

At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:

As a Change Management Senior Consultant (ERP Transformations), you will lead Organizational Change Management (OCM) workstreams within large-scale ERP and digital transformation initiatives. You will be responsible for driving user adoption, minimizing resistance, and ensuring organizations are prepared to successfully transition to new systems and ways of working.

This role combines structured OCM methodologies (e.g., Prosci/ADKAR) with hands-on experience in ERP-enabled business transformation, particularly within Microsoft Dynamics 365 and similar platforms.

You will operate as a workstream lead, partnering with client stakeholders across all levels of the organization-from frontline users to executive leadership-while collaborating with functional and technical teams to deliver integrated, business-focused outcomes.

Key Responsibilities

OCM Strategy & Execution

• Lead end-to-end OCM workstreams for ERP and digital transformation initiatives.
• Apply structured methodologies (e.g., Prosci ADKAR) to drive adoption and sustain change.
• Conduct change impact assessments and stakeholder analyses.
• Develop and execute comprehensive change strategies aligned to program objectives.

Communication & Stakeholder Engagement

• Design and deliver communication strategies to build awareness, alignment, and ownership.
• Engage stakeholders across all levels, including executive leadership, to drive sponsorship and alignment.
• Facilitate workshops, leadership sessions, and stakeholder meetings.

Training & Enablement

• Develop and execute training strategies, including role-based training plans and materials.
• Ensure end users are equipped with the knowledge and skills needed to succeed in the future state.

Adoption & Change Analytics

• Define and track adoption metrics and KPIs to measure change effectiveness.
• Identify resistance patterns and implement mitigation strategies.
• Use data-driven insights to continuously improve change outcomes.

Integration with ERP Delivery

• Collaborate with functional and technical teams to align OCM activities with system design and deployment.
• Support ERP implementation efforts (e.g., D365) by embedding change strategies into delivery plans.
• Ensure change readiness aligns with key milestones such as testing, deployment, and go-live.

Practice Contribution

• Contribute to the development and refinement of Crowe's OCM methodology, tools, and accelerators.
• Share best practices and reusable assets across engagements.
• Support the growth of the OCM capability within Crowe's consulting practice.

Qualifications

Required Experience

• 3-5+ years of Organizational Change Management experience in a consulting environment.
• Demonstrated experience leading OCM workstreams independently.
• Experience supporting ERP or large-scale system implementations (Dynamics 365 or similar preferred).

OCM Expertise

• Strong knowledge of OCM methodologies (Prosci/ADKAR strongly preferred).
• Experience developing key OCM deliverables, including:
  • Change impact assessments
  • Stakeholder analyses
  • Communication plans
  • Training strategies and materials
  • Adoption metrics and reporting

Technical & Delivery Skills

• Experience working alongside functional and technical teams in system implementations.
• Familiarity with training tools, LMS platforms, and digital enablement approaches.
• Ability to analyze data and measure adoption outcomes.

Professional Skills

• Strong communication and presentation skills, with experience engaging diverse stakeholder groups, including executive leadership.
• Proven ability to manage ambiguity and operate independently within fast-paced environments.
• Strong collaboration skills and ability to work across cross-functional teams.
• Track record of delivering high-quality work products on time and within scope.

Education & Certifications

• Bachelor's degree required.
• Prosci, ACMP, or similar OCM certification preferred.
• Master's degree in Organizational Development, Business, or related field is a plus.

Additional Information

• Travel required as needed.

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Crowe is not sponsoring for work authorization at this time.

Our Benefits:
Your exceptional people experience starts here. At Crowe, we know that great peopleare what makes a great firm. We care about our people and offer employees a comprehensive total rewards package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:
Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.

Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, genetics, national origin, disability or protected veteran status, or any other characteristic protected by federal, state or local laws.

Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

Please visit our webpage to see notices of the various state and local Ban-the-Box laws and Fair Chance Ordinances, where applicable.

If you are interested in applying for employment with Crowe and are in need of an accommodation or require special assistance to navigate our website or to complete your application, please visit our Applicant Assistance and Accommodations page for more information: https://careers.crowe.com/crowe-applicant-assistance-and-accommodation