Learning Shared Services Manager US

About Learning Shared Services (LSS)

Learning Shared Services (LSS) is a global organization within ASML's Learning & Knowledge Management (L&KM) function. LSS provides the operational backbone for learning across ASML worldwide, ensuring that employees, leaders, partners and customers can access highquality, reliable, and scalable learning services.

LSS delivers services across learning administration, coordination, technology enablement, reporting, continuous improvement, and learner experience. As ASML continues to grow rapidly across regions, LSS plays a central role in creating consistency, impact, and operational excellence. LSS is a part of ABS People Operations to harmonize global processes, strengthen service quality, and enhance the endtoend learning ecosystem.

Role Overview

The Manager Learning Shared Services - US leads the LSS organization across all American locations. You will manage a multidisciplinary team of Learning Services Leads, Learning Service Coordinators, Learning System Experts, and LMS Specialists supporting several ASML Academies.

You will ensure consistent operational performance, drive service excellence, and develop strong partnerships with HR, People Operations, Academy leadership, site management, and global LSS counterparts. As part of the global LSS leadership structure, you contribute to shaping ASML's evolving learning operations strategy and scaling services to meet the demands of ASML's fastgrowing footprint.

Key Responsibilities

Leadership & People Management

• Lead, develop, and mentor the US LSS team, fostering a collaborative, highperformance culture.
• Ensure clarity of roles, responsibilities, priorities, and service expectations within the US region.
• Support talent development, coaching, succession planning, and performance excellence.

Operational Excellence

• Ensure highquality delivery of learning services supporting training coordination, learning technology, data accuracy, reporting, and learner support.
• Create alignment with global LSS standards while adapting to USspecific business needs.
• Monitor service quality and efficiency, addressing bottlenecks, risks, escalations, and dependencies proactively.

Stakeholder Engagement

• Serve as the primary LSS partner for USbased Academy Leads, site leadership, People Operations, and HR Business Partners.
• Represent LSS in crossfunctional forums, enabling a unified learning experience across sites.
• Build trust with business stakeholders and ensure transparency, partnership, and balanced expectationsetting.

Strategic Development & Transformation

• Contribute to global LSS service evolution, maturity improvements, workforce scalability, and longterm capability building.
• Support ABS People Operations initiatives related to harmonization, service integration, and learningrelated process optimization.
• Drive continuous improvement of operating practices, knowledge sharing, and team alignment across regions.

Collaboration with Global L&KM

• Work in close coordination with Learning Technology, Learning Portfolio teams, and Academy leadership to ensure smooth service delivery and aligned priorities.
• Support global learning initiatives, operational rollouts, and process updates impacting the US workforce.

Qualifications & Experience

Required

• 9+ years of experience in Learning Operations, HR Shared Services, People Operations, or related service delivery roles.
• Proven experience managing teams in complex, international or matrixed environments.
• Strong stakeholder engagement capabilities, with the ability to communicate clearly with leaders at multiple levels.
• Experience working with learning systems such as LMS/LXP platforms (e.g., Cornerstone).
• Demonstrated ability to manage escalations, prioritize effectively, and make sound decisions under pressure.
• Knowledge of operational excellence frameworks, service models, or continuous improvement methodologies.

Preferred

• Experience leading learning operations in a hightech, engineering, or manufacturing environment.
• Understanding of People Operations, HR service processes, or shared services organizations (e.g., ABS).
• Familiarity with learning analytics, service KPIs, and datadriven decision making.
• Experience scaling a team during periods of rapid organizational growth.

Education

• Bachelor's or Master's degree in Human Resources, Learning & Development, Organizational Development, Business Administration, or related field.

Key Competencies

• Strong leadership presence and an inclusive management style
• Excellent communication and influencing skills
• Analytical and structured in problemsolving
• Skilled at building crossfunctional partnerships
• Able to balance operational execution with strategic thinking
• Comfortable navigating ambiguity in a fastgrowing, dynamic organization

What We Offer

• A strategic leadership role central to ASML's growth and learning transformation
• Opportunity to shape and scale learning services across a rapidly expanding US footprint
• Collaboration with global learning teams (EU, US, Asia) and People Operations
• A culture that values continuous learning, collaboration, and operational excellence
• Competitive compensation, strong benefits, and substantial development opportunities