(Hybrid) Case Manager - Office of Compliance and Prevention Education

The Office of Compliance and Prevention Education at West Virginia University is currently accepting applications for a Case Manager.

About the Opportunity

The Case Manager is responsible for the University's compliance in highly sensitive and important areas of ADA, Title VI, Title VII, Title IX and the Clery Act. This position will ensure all complaints are appropriately processed and triaged and promote and ensure investigative integrity and due process of all complaints. Failure to meet the responsibilities of this position puts individuals and the institution at great risk for personal, legal, financial, and emotional consequences.

The Case Manager receives and makes record of any discrimination complaint related to ADA, Title VI and Title VII of the Civil Rights Act of 1964, regardless of whether the respondent is a student, employee or third party for investigation, on all campuses as appropriate. This may include gathering initial evidence related to the complaint.

We strongly believe in work-life balance and keeping time for things we love outside our work. WVU offers generous benefits, including:

• 37.5-hour work week
• 13 paid holidays (staff holiday calendar)
• 15 annual leave (vacation) days per year or more based on years of service (employee leave)
• 18 sick days per year (for when you're ill, for when you need time to care for sick family, for your own, or your family's, regularly scheduled medical appointments. Who is family for the purpose of this leave? A lot of people in your life including immediate relatives and in-laws as well as others considered to be members of your household living under the same roof)
• WVU offers a range of health insurance and other benefits
• 401(a) retirement savings with 6% employee contribution match, eligibility to continue health insurance, and other retiree perks. Looking for more retirement benefits information? Check out retirement health insurance benefits, retirement income, and FAQ's.
• Wellness programs

What You'll Do

• Receives, evaluates, and responds to inquiries and requests for information related to all forms of illegal harassment and discrimination in the WVU system. This may include answering requests for routine consultation, information, referrals, counseling and responding to complex and/or emotionally charges questions.
• The incumbent in this position is responsible for following established procedures by conducting and documenting informal interviews with potential complainants (and, when appropriate, other involved parties). These interviews are used to provide supportive measures and collect essential information needed to determine whether the complaint meets the regulatory definition of sexual harassment under Title IX, constitutes a potential violation of WVU Board of Governors Rule 1.6, or falls under another University conduct policy.
• Initial point of contact for all Title IX and other forms of discrimination complaints, and responsible for the completion of all intake forms.
• Ensures all parties involved are provided with information about the investigation process.
• Provides supportive measure referrals to students, staff, and third parties involved in investigations. Coordinates entire complaint/investigation process within prescribed deadlines including planning, coordinating, scheduling, etc.
• Assists in consistently improving the effectiveness of complaint processing and response protocols to ensure party needs are being met while systemic issues are identified and addressed.
• Assist with essential Clery Act compliance functions such reviewing reports daily to identify and document Clery reportable crimes and update the Daily Crime and Fire Log.
• Manages disposition log for all complaints and ensures that projects are on track for completion by deadline requirements. In most instances investigations should be completed in 60 days.
• Responsible for the management of all projects and reports. Ensures all components of the process are completed timely and accurately. Works with the Director/Title IX Coordinator to review findings and make recommendations for corrective action.
• Responsible for confidential storage of all physical and electronic case files and databases. Case files must be complete and well managed for purposes of future federal review, investigation, and/or litigation.
• Maintain and update online case database in conjunction with Office of Student Rights and Responsibility and Talent and Culture.
• Communicate with satellite campuses for updates on all cases.
• Review, edit, update, and monitor all case reports to ensure they are written clearly and cohesively. Develops core management system for ongoing and completed cases.
• Collects and prepares data related to compliance with Executive Orders and state and federal law, as well as in response to internal and external requests for information. The incumbent assists in data collection for campus climate assessment.
• Provides all bibliographic and editorial assistance with materials related to assigned projects. Assist in creating posters and PowerPoint presentation or with other training material as needed.
• Serve as Office Manager, following university and state procedures for all purchases, travel arrangements, payments, etc.
• Responsible for data entry and preparation of monthly, quarterly and annual reports related to Title VI, Title VII, and Title IX services, statistics, cases and other areas provided by RDVIC advocates, WVU Peer Advocates, and other partner agencies.
• Participates in the development and administration of programmatic goals, objectives, and procedures.
• Attend administration meetings when investigators are unavailable to ensure collaboration and sharing of information with partners.
• Coordinates and monitors Title VI, Title VII, and Title IX efforts of partners that receive and/or investigative complaints, including Office of Student Rights and Responsibility, Campus Police, Human Resources and Athletics.
• Updates and maintains a database detailing development in Title VI, Title VII, and Title IX legislation, case law and trends. Assists with the preparation and dissemination of education materials, including web-based materials as needed.
• Assists with coordinating training for students, faculty, and staff about their rights under Title VI, Title VII, and Title IX grievance procedures.

• Bachelor's degree in business, communications, social work, public administration, law, or related field.
• A minimum of two (2) years of experience in program management.
• Any equivalent combination of related education and/or experience will be considered.
• All qualifications must be met by the time of employment.

Knowledge, Skills, & Abilities

• Commitment to integrity, ethics, and due process.
• Ability to exercise appropriate judgement in highly sensitive and unique and unpredictable situations.
• Must have sensitivity to and ability to discern appropriate action in high risk personal and emotionally charged situations where individuals may show signs of possible self-harm or harm to others.
• Ability to work in a fast-paced and confidential environment with the ability to provide high-level administrative/managerial support, multi-task and prioritize.
• Must be proficient in Excel for daily data entry, basic formatting, sorting/filtering data, and creating simple charts.
• Excellent communication skills effectively in both written and verbal form, including the ability to compose business/legal/academic correspondence.
• Strong ability to organize workload with close attention to detail; manage multiple tasks and timelines; make appropriate decisions following campus policies and procedures.
• Ability to work independently with limited supervision as well as effectively in a team.
• Knowledge and ability to utilize various software applications such as Microsoft Office and Outlook required, ADVOCATE and/or similar preferred.
• Ability to learn Title VI, Title VII, The American with Disabilities Act and other applicable civil rights and employment laws, Title IX, Clery Act, VAWA, FERPA, HIPAA, Affirmative Action, Equal Employment Opportunity, regulations and court decisions.
• Ability to maintain confidentiality and professional relationships in dealing with sensitive, complex civil rights, legal and human resource issues, and situations.
• Understanding of on and off campus resources, and WVU internal and external partners. Proficient in English usage, spelling, grammar, and punctuation.

Preferred Qualifications

• Administrative support experience.

West Virginia University is a place of purpose and community. We take pride in our profound impact on the state of West Virginia and are committed to the personal and professional growth of our employees.

From the groundbreaking R1 research at our flagship campus in Morgantown to the career-oriented programs at WVU Potomac State in Keyser, and the technology-intensive programs at WVU Tech in Beckley, the contributions of WVU employees resonate across the state, touching lives and shaping futures.

At WVU, you will discover a supportive community that champions work-life balance and fosters a collaborative atmosphere. Our core values - service, curiosity, respect, accountability and appreciation - unite us as Mountaineers.

Join us at West Virginia University, where your work will make a lasting impact. To learn more about WVU, visit wvu.edu.

West Virginia University is an Equal Opportunity Employer. We invite all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, genetic information, or Veteran status.