New

Mortgage Customer Experience Specialist

TEKsystems
$23.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Phoenix
Mar 20, 2026
Customer Experience Specialist - Mortgage & Financial Services EntryLevel \| Onsite \| HighEnergy Call Center Environment Are you a peopleperson who thrives in fastpaced environments and enjoys helping customers navigate important financial decisions? If you have strong communication skills and enjoy highvolume call center work, this could be the perfect opportunity to build or grow your career in the mortgage and financial services industry. As a Customer Experience Specialist, you'll be the primary point of contact for customers, delivering exceptional service while supporting mortgage loan servicing operations through inbound and outbound calls. What You'll Be Doing * Handle highvolume inbound and outbound calls in a professional, customerfocused manner * Assist customers with mortgagerelated inquiries and loan servicing needs * Provide clear, accurate information while delivering a positive customer experience * Perform routine data entry and validation * Collaborate with internal teams to resolve issues efficiently * Uphold quality standards, compliance, and attention to detail in every interaction What We're Looking For * Experience in customer service, customer support, or call center environments * Exposure to financial services, mortgage servicing, or loan servicing is a strong plus * Comfortable managing high call volumes with professionalism and accuracy * Strong communication and interpersonal skills * Proven job stability with no significant gaps or job hopping * Ability to work onsite fulltime and live within 20 minutes of the office with reliable transportation and childcare * Detailoriented mindset with a strong focus on quality * Professional demeanor and positive attitude Why You'll Love This Role * Entrylevel opportunity to break into the mortgage and financial services industry * Handson experience in a structured call center environment * Build valuable customer service and communication skills * Be part of a team that values reliability, quality, and collaboration If you're motivated, dependable, and ready to make an impact while growing your career, we'd love to connect! Job Type & LocationThis is a Contract to Hire position based out of Phoenix, AZ. Pay and BenefitsThe pay range for this position is $23.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Phoenix,AZ. Application DeadlineThis position is anticipated to close on Mar 31, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.