Global Programs Coordinator (Office of Experiential Learning)

The Global Programs Coordinator supports global programs under the Associate Director's supervision, handling day-to-day operations, office management, and program development to meet short- and long-term goals. Responsibilities include implementing international learning courses and hosting partners, managing multiple projects and complex logistics, collecting and organizing sensitive student data and reports, assisting with billing and other financial tasks, managing student communications and inquiries, supporting risk management, and liaising with internal and external stakeholders. This hybrid position is based in Baltimore (with an occasional presence in D.C.) and is expected to be on campus 2-3 days per week. Occasional evening or weekend hours may be required to accommodate program needs.

Specific Duties & Responsibilities

• Contribute to goal setting and identify program operational requirements to meet programmatic goals.
• Obtain and utilize internal and external resources to meet program goals.
• Serve as primary contact for the program with internal departments and external organizations.
• Responsible for monitoring budget expenses, processing invoices, performing budget reconciliation, and assisting with budget development.
• Compile documentation related to funding and finance.
• Identify and resolve programmatic problems.
• Assist with planning events and coordinate preparation, set up and logistics for events/ functions.
• Coordinate communication activities via websites, social media channels, and publication materials as needed.
• Ensure timely, accurate, and appropriate reporting of program activities.
• Other duties as assigned.

This position will also

• Develop, recommend, and communicate administrative processes and policies to improve office efficiency; prepare reports and presentations as needed.
• Manage course and student records (including confidential data), monitor roster changes, and support manual billing related to residency fees and tuition.
• Coordinate student travel documentation (e.g., visa paperwork) and maintain the Global Immersion Resource Hub (Canvas): create/post resources and announcements and manage data collection.
• Monitor the general inbox and respond to student inquiries promptly; support risk management activities, including monitoring and assisting the Associate Director with escalations
• Support program operations by handling complex logistics, compiling reports, and assisting with financial and administrative tasks.

• High school diploma or graduation equivalent.
• Four years progressively responsible administrative experience.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent to the extent permitted by the JHU equivalency formula.

• Bachelor's Degree.
• Professional demeanor and cultural competency.
• Knowledge of international visa processes.
• 2 years of experience in international travel logistics including experience supporting logistics and risk for international student travel programs.
• Proven ability to improve workflows and streamline processes.

Technical Qualifications & Specialized Certifications

• Highly proficient with Microsoft Office programs including Outlook, Word, Excel and PowerPoint.

Technical Skills & Expected Level of Proficiency

• Budget Management - Intermediate
• Digital Communications - Developing
• Documentation and Reporting - Developing
• Event Planning - Intermediate
• Event Coordination - Intermediate
• Financial Administration - Intermediate
• Interpersonal Skills - Intermediate
• Meeting Coordination - Intermediate
• Oral and Written Communications - Intermediate
• Organizational Skills - Intermediate
• Program Management - Intermediate
• Resource Management - Developing

The core technical skills listed are most essential; additional technical skills may be required based on specific division or department needs.

Classified Title: Program Coordinator
Job Posting Title (Working Title):Global Programs Coordinator (Office of Experiential Learning)
Role/Level/Range: ATO 37.5/03/OF
Starting Salary Range: $21.25 - $36.90 HRLY ($58,000 targeted; Commensurate w/exp.)
Employee group: Full Time
Schedule: Monday through Friday 8:30 AM to 5:00 PM
FLSA Status:Non-Exempt
Location: Hybrid/JH at Harbor East
Department name: Experiential Learning
Personnel area: Carey Business School