Manager, Operational System Support

POSITION SUMMARY

The WMSSuperUserManageris responsible forthe efficient transmission of information and the storage and analysis of informationby means ofcomputer networks and systems, the Internet, and computer databases. Responsibilities include but are not limited to installing,maintainingand supporting thefacilitiescomputer systems. The WMS Super UserManagerwill provide general maintenance and system updates on network hardware and software, analyze problems, and monitor networks to ensure their availability to users. May gather data TO EVALUATE A SYSTEM'S PERFORMACE, IDENTIFY USER NEEDS, ANDdeterminesystem and network requirements. May berequiredto be "on call" outside of normal business hoursin order toresolve system failures or other problems. Will rely on experience and judgement to plan andaccomplishgoals.Peoplemanagement responsibilities include hiring and training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems.

As part of the DSV team, associates are expected to meet companyobjectivesin the areas of performance, safety, and quality. Associates are expected tocomply withall corporate and site-specific policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operations

• 
  

  Acts as the primary support of the client's systems solutions for the user community

  
  

• 
  

  Develops andmaintainstracking tools for support service requests and resolutions by location and resource

  
  

• 
  

  Engagesappropriate expertresources when complex support issues arise outside of the WMS and/or SAP application

  
  

• 
  

  Works with the company's team to successfully close support service request issues and support testing activities

  
  

• 
  

  Works with project teams to help implement,maintain, and improve Internal Systems

  
  

• 
  

  Ensures that company and company assets aremaintainedresponsibly

  
  

• 
  

  Effectively communicates relevant IT-related information to site management and client management (asappropriate)

  
  

• 
  

  Maintains system efficiency. Will ensure the site's computer system allows all the components, including computers, the network, and software, to work properly together.

  
  

• 
  

  Will test and coordinate modifications to the system whenneeded, andtroubleshoot problems when they occur.

  
  

• 
  

  Maintain communication with corporate IT and operations staff.

  
  

• 
  

  Will work with corporate IT to resolve complex issues.

  
  

• 
  

  In collaboration withIT determinesways to store, organize, analyze, use, and present data.

  
  

• 
  

  Will produce regular reports on a daily,weeklyand monthly basis.

  
  

• 
  

  Willensureall RF Standard Operating Procedures (SOP's) are current.

  
  

• 
  

  Will train associates on updated SOP's, Microsoft Office, WMS programs, and RF guns.

  
  

• 
  

  Will respond to all inquiries about WMS and/or other related computer related issues.

  
  

• 
  

  Will refer questions toappropriateperson when needed.

  
  

• 
  

  Responsible for professional verbal and written communication with all internal and external customers.

  
  

• 
  

  Will adhere to professional etiquette standards when communicating with Management members, coworkers, customer, and other visitors.

  
  

• 
  

  Assistwith various research projects and/or special projects.

  
  

• 
  

  Accountable for overseeingmanpower, recruiting, retention, and development of people for the operation in his/her scope of responsibility

  
  

• 
  

  Ensures that procedures exist at all sites to guarantee client service, productivity, as well as facilities and equipment maintenance

  
  

• 
  

  Sets goals to provide continuous improvement for the region

  
  

OTHER DUTIES

• 
  

  Performs other duties asrequired.

  
  

SUPERVISORY RESPONSIBILITIES

• 
  

  ManagesSuperUserswithin the region

  
  

SKILLS & ABILITIES

Computer Skills

• 
  

  Mid to Senior Microsoft Office skills

  
  

• 
  

  Technical knowledge of technologies appropriates to the assigned application or set of applications, businessunitor region.

  
  

• 
  

  Experience in the administration and maintenance of infrastructure, software, systems, etc.

  
  

• 
  

  Experience with Red Prairie, RF/ RDTs, UNIX, proprietary WMS

  
  

• 
  

  Wi-Fi experience / RF systems and equipment experience

  
  

Language Skills

• 
  

  English (reading, writing, verbal)

  
  

• 
  

  Interpersonal communication and language skills (e.g., listening to others, speaking to others, reading, writing).

  
  

• 
  

  Communication (facilitation skills and very mature communication skills to be able to communicate to all levels in the organization).

  
  

• 
  

  Basic to Intermediate skills needed.

  
  

• 
  

  Business & financial acumen (analyzing financial information, dealing with complexity, problem solving, using sound judgment).

  
  

• 
  

  Analytical skills (e.g., storing information, data management, mining data, learning, and following procedures).

  
  

Education& Experience:

• 
  

  Either Four-year degree in a computer related field or 2-year degree and relevant experience is basic requirement

  
  

• 
  

  Minimum of4years of job related/relevant experience.

  
  

• 
  

  5-7years of experience is preferred.

  
  

• 
  

  Experience dealing with end users, vendors, and clients.

  
  

• 
  

  End to endunderstanding of the business intelligence and all the componentsrequiredto run a BI environment.

  
  

Certificates & Licenses:

• 
  

  N/A

  
  

Mathematical Skills

• 
  

  Good mathematical skills

  
  

Other Skills

• 
  

  Conviction (adapting to change, being flexible, finding work improvements, resolving conflicts).

  
  

• 
  

  Customer passion (customer service).

  
  

• 
  

  Personal integrity (behaving withintegrity,sensitivity to others).

  
  

• 
  

  People and relationship management skills (e.g.,demonstratingteamwork, sensitivity to others).

  
  

• 
  

  Results driven (being dependable, being persistent/overcoming barriers, being productive, being resourceful,demonstratingwork ethic, drive to achieve goals, IT compliance, prioritizing, reading, taking Initiative, taking ownership, working autonomously, project management skills).

  
  

• 
  

  Change management skills (e.g., learning agility, adapting to change).

  
  

• 
  

  Works under general supervision but is expected to use knowledge and experience to provide quality support to the user community.

  
  

• 
  

  Must be able to work in unregulated temperatures within the warehouse during the warmer and coldermonthscan range from mild to moderate.