New

Director, HR Applications Support

University of North Carolina Charlotte

United States, North Carolina, Charlotte

Mar 20, 2026

Please see Special Instructions for more details.

If there is a document that you feel is relevant to this position that you would like reviewed with your resume and application, you may upload it to the "Other Documents" section of the Applicant Documents.
The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
The Search Committee will not contact references without first verifying permission with the finalist.
Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/

Position Information

General Information

Position Number	000243
Vacancy Open to	All Candidates
Working Title	Director, HR Applications Support
Position Designation	EHRA Non-Faculty
Employment Type	Permanent - Full-time
Months per Year	12
Work Schedule	8:00 am - 5:00 pm; Monday - Friday with occasional evening and weekend hours required, as necessary.
Hours per week	40
FLSA Status	Exempt
Division	OneIT
Department	Office of OneIT (Adm)
Work Location
Salary Range	$129,461- $138,432
Primary Purpose of Department	The Office of OneIT provides highly reliable information technology infrastructure, tools, and services to empower the University to achieve its academic, research, administrative, and service goals.
Primary Purpose of Position	The Director of Human Resources Applications Support provides strategic leadership and operational management for the university's enterprise HR technology systems supporting human resources, payroll, and employee data administration. This includes Banner HR/Payroll/Position Control, UKG Workforce Ready, NinerTalent, and the Learning and Development portal. This position ensures the reliability, security, and integrity of critical HR systems that support essential university operations, regulatory compliance, and employee lifecycle processes. The director collaborates with Human Resources leadership, OneIT, and campus stakeholders to plan and implement system enhancements, integrations, and process improvements that increase operational efficiency and support institutional priorities. The position is responsible for directing business analysts, overseeing complex system initiatives, and ensuring effective delivery of HR data reporting and analytics that inform operational and strategic decision-making across the institution.
Summary of Position Responsibilities	Directs the administration, configuration, and ongoing support of HR systems to ensure reliability, data integrity, and effective service delivery. Collaborates with Human Resources leadership and functional units to support HR business processes and identify opportunities for system improvements and automation. Leads the planning, implementation, testing, and deployment of HR system enhancements, upgrades, and related technology initiatives. Establishes and manages governance and change management processes for HR system modifications and releases. Oversees integrations between HR systems and other institutional systems, including finance, identity management, and third-party vendor solutions. Directs the development and delivery of HR data reporting and analytics to support operational, compliance, and strategic needs. Supervises HRIS staff, including assigning work, setting priorities, managing performance, and supporting professional development. Serves as the primary liaison between Human Resources, Information Technology, and external vendors regarding HR systems and related initiatives.
Minimum Education/Experience	Bachelor's degree in a business or technology-related field from an accredited institution, and 7+ years of experience in administrative systems analysis and support; or An equivalent combination of education and relevant experience.
Preferred Education, Knowledge, Skills and Experience	7-10 years of progressively responsible experience supporting HR information systems or enterprise applications. Experience supporting HR and payroll systems in a higher education environment. Knowledge of enterprise HRIS platforms, with specific experience administering Banner HR/Payroll and Position Control modules; must have a strong understanding of higher education business processes, including benefits and employee lifecycle management. Experience implementing or supporting HR-related SaaS platforms such as learning management, recruiting, and workforce management systems. Experience leading HRIS projects, system upgrades, and enterprise integrations. Experience managing technical or functional teams responsible for enterprise system support. Knowledge of HR technology ecosystems, including talent management, learning management, recruiting, and workforce management platforms (e.g., Cornerstone, UKG Workforce Ready, PeopleAdmin). Knowledge of data governance, security, and compliance requirements related to employee data. Knowledge of system integrations, reporting tools, and enterprise application architecture. Ability to lead complex enterprise system implementations, upgrades, and integrations. Strong business analysis and process improvement skills to translate HR operational needs into system solutions. Ability to manage cross-functional projects and prioritize competing institutional priorities. Strong data analysis and reporting capabilities to support operational and strategic decision-making. Effective communication and stakeholder management skills, including the ability to work collaboratively with HR leadership, IT teams, and external vendors. Demonstrated leadership and staff management skills, including coaching, mentoring, and performance management.
Necessary Certifications/Licenses
Preferred Certifications/Licenses
Special Notes to Applicants	If there is a document that you feel is relevant to this position that you would like reviewed with your resume and application, you may upload it to the "Other Documents" section of the Applicant Documents. The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report The Search Committee will not contact references without first verifying permission with the finalist. Please ensure your resume reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions. UNC Charlotte Benefits Information: https://hr.charlotte.edu/benefits/benefits-overview/
Posting Open Date	03/19/2026
Posting Close Date
Open Until Filled	Yes
Proposed Hire Date
If time-limited please indicate appointment end date
Contact Information

Posting Specific Questions

Required fields are indicated with an asterisk (*).

*
How did you hear about this employment opportunity?
- UNC Charlotte Website
- HERC Job Board
- Inside Higher Education
- Mitratech Circa (formerly known as Local JobNetwork)
- Another Website
- Agency Referral
- Advertisement/Publication
- Personal Referral
- Other
Where did you learn about this posting?

(Open Ended Question)
*
Do you have a bachelor's degree in a business or technology-related field from an accredited institution, and
7+ years of experience in administrative systems analysis and support; or an equivalent combination of education and relevant experience?
- Yes, a bachelor's degree in a business or technology-related field from an accredited institution, and 7+ years of experience in administrative systems analysis and support.
- Yes, an associate's degree in a business or technology-related field from an accredited institution, and 9+ years of experience in administrative systems analysis and support.
- Yes, a high school diploma or GED and 11+ years of experience in administrative systems analysis and support.
- Yes, a master's degree or higher in a business or technology-related field from an accredited institution and 5+ years of experience in administrative systems analysis and support.
- No
*
How many years of experience do you have supporting HR information systems in a higher education environment?
- None
- Less than 3 years
- 3-5 years
- 5-7 years
- 7+ years
*
How many years of experience do you have supervising or managing staff responsible for enterprise HR systems?
- None
- Less than 3 years
- 3-5 years
- 5-7 years
- 7+ years
*
Which of the following HR systems have you directly administered or supported? (Select all that apply)
- Banner HR/Payroll or Banner Position Control
- Cornerstone
- UKG Workforce Ready/Kronos
- PeopleAdmin
- Workday
- PeopleSoft
- Other HRIS platform
- None of the above
*
Describe your experience supporting Banner HR, Payroll, or Position Control modules, including your role and responsibilities.

(Open Ended Question)
*
Describe your experience leading HRIS implementations, upgrades, or major system enhancements, including the systems involved and your role in the project.

(Open Ended Question)

Applicant Documents

Required Documents

Resume / Curriculum Vitae
Cover Letter / Letter of Interest

Optional Documents

Other Document