Intake Coordinator I

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You were meant for Hopkins. Johns Hopkins Home Care Group is a private, not-for-profit, community health care provider, governed by a community-based board of trustees. We can offer the most advanced, innovative technology with the collaboration and teamwork typically found in a community hospital. Our exceptional employee development programs offer unlimited career growth potential.

What Awaits You?

• Career growth and development
• Diverse and collaborative working environment
• Paid Time Off
• Affordable and comprehensive benefits package

Location:

Johns Hopkins Home Care Group, Baltimore, MD-Hybrid

Full Time (40 hours)/Day Shift

Monday-Friday-9:30am-6pm with alternating Saturdays of 8:30am-5pm every 6-8 weeks

Position Summary:

• Responsible for receipt and review of more advanced order requests.
• Ability to assess and navigate inquiries.
• Detailed oriented and resource to team for guidance of best next steps.
• Provide excellent service to customers during every interaction.
• Collaboratively work with team to further facilitate and promote product offerings and services.
• Respond to requests in a timely and courteous manner. Ability to complete service recovery and de-escalation.

Minimum Qualifications:

Education:

• H.S. diploma or equivalent
• Post high school education or training - preferred

Experience:

• 2 years customer service, required
• Experience working in a medical environment - familiarity with durable medical equipment, required
• Experience working in a call center, preferred

Important Notices:

***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.