Marketing & Customer Engagement Teams Manager

This individual will lead marketing, digital communications, and customer engagement across North America, elevating Leybold's visibility in key markets and strengthening our industry position. The role accelerates digital marketing capabilities, expands AIdriven customer interactions, and increases zerotouch digital purchasing through ecommerce platforms.

The manager will work with VT Global Marketing and Business Lines to create market segmentation strategies, develop targeted messaging for key applications, and focus resources on highpotential segments to drive growth and market share. They will also oversee Customer Success, advancing digital engagement, AI adoption, and customercentricity across the organization.

Key Responsibilities:

Digital Marketing, Brand Visibility & Communications
* Drive digital marketing and communication strategies to increase visibility in key North American markets.
* Deploy integrated digital campaigns using AIpowered tools to enhance customer interaction and personalization.
* Ensure customercentric messaging for key applications with Product Teams.
* Restructure internal and external communications aligned to marketsegmentation priorities.

AI, Digital Engagement & Organizational Enablement
* Expand AI usage to strengthen marketing efficiency, customer experience, and digital sales processes.
* Advance digital engagement channels including chat, email automation, and virtual support to enable scalable, highquality interactions.

ECommerce & ZeroTouch Sales Growth
* Lead ecommerce strategy to increase zerotouch orders above 30%.
* Partner with Business Lines and customerfacing teams to build proactive digital sales initiatives that convert online traffic and improve digital buying journeys.

Market Strategy, Targeting & Business Growth
* Build marketsegmentation strategies with Business Lines to map opportunities and prioritize highgrowth segments.
* Focus marketing, communications, and digital sales on targeted segments to generate new business and increase market share.
* Provide BLMs with markettrend analytics and businessdevelopment insights.

Team Leadership & Customer Engagement
* Lead Customer Success and Digital Marketing teams to deliver bestinclass digital engagement.
* Strengthen alignment with Business Lines and Sales to increase usage of digital tools and visibility throughout the sales process.
* Implement processes and KPIs that reinforce a customercentric mindset.
* Oversee customerexperience strategy and drive digital process improvements.

Technology, Tools & Optimization
* Advance digital technologies and AI tools to improve performance and customer experience.
* Use HubSpot and other digital systems to streamline internal processes.
* Integrate C4C into all marketing and leadgeneration initiatives.
* Optimize use of tools such as ZoomInfo to improve sales effectiveness.

Content, Events & External Presence
* Lead digital content creation aligned with market segmentation and application messaging.
* Engage customers across social media, digital platforms, and industry events to strengthen Leybold's brand reputation.

Education
* B.S. degree or equivalent in Marketing or Communications.

Experience
* Minimum 5 years in marketing/communications management and selling a product or service.

Knowledge & Skills
* Digital marketing and/or ecommerce experience strongly preferred.
* Experience developing custom landing pages, HTML emails, and other frontend solutions.
* HubSpot experience strongly preferred.
* Google Analytics tagsupport experience via Google Tag Manager.
* SEO and siteoptimization knowledge.
* Effective communication across all business levels.
* Ability to negotiate solutions across multiple technical/business areas and vendors.
* Proven teamleadership and vendormanagement ability.
* Basic SAP/C4C knowledge.

Other Requirements
* Thrives in an agile environment.
* Flexible, curious mindset with willingness to test new concepts and adapt to evolving technology.
* Challenges existing methods and seeks continual improvement.
* Strong critical thinking and problemsolving skills.
* Excellent written and verbal communication skills.

• We believe there is always a better way. Open for change and feedback is what defines our culture.

• We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy.

• The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety.

• We offer a competitive compensation package (Relocation Assistance, Medical, Dental, Vision, Vacation, Sick, Holiday Pay, 401k, Paternal and Maternal leave, relocation assistance, short-term and long-term disability and more

LEYBOLD USA INC. is an Equal Opportunity Employer - M/F/Disabled/Veterans

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Hybrid
This role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our location in Export, PA, United States (US).