Business Development Manager

The Business Development Manager is a key member of the Strategic Implementation and Governance leadership team, responsible for exploring and evaluating prospective new business and revenue opportunities and evaluating and optimizing existing business strategies in alignment with CCC's strategic priorities.

Once business strategies and revenue opportunities are approved, the Business Development Manager is responsible for developing and overseeing the execution of the required plans to implement the project, contract, or grant or to collaborate effectively with administrative and operational partners to ensure successful planning and execution. While this role is primarily managerial, it requires the ability and willingness to perform routine operational tasks to ensure continuity, compliance, and successful outcomes for the Business Development team.

Location: Information Technology Systems Building: 11 NW 5th Ave. Portland, OR 97209

Schedule: Monday - Friday, 8:00am to 5:00pm

Compensation: $117,000 - $164,000, annually. Salary determination will be based on relevant experience, education and internal equity.

MINIMUM QUALIFICATIONS

Education

• Required: bachelor's degree in business administration, health care administration, public administration, or a related field.
• Preferred: master's degree in business administration, health care administration, public administration, or a related field.

Experience

• Required: six or more years of progressively responsible experience in business analysis, business development, strategic planning, grants management, or operational management in a health-related or safety net setting.
• Required: two years supervisory, managerial or lead experience in a relevant field or industry.
• Strongly preferred: two or more years of experience in a Federally Qualified Health Center or Rural Health Center setting.

Additional Requirements

• Must pass a pre-employment drug screen, TB test, and background check.
• Physical ability to bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects.
• Must be able to climb stairs several times a day and carry equipment between different locations in the downtown core.
• If using a vehicle for agency use: Must possess a current driver's license, access to a vehicle, qualify as an Acceptable Driver as designated in Central City Concern's Fleet Safety policy; pass an initial drivers training within 60 days of being an approved driver and continued recertification training; and maintain vehicle insurance coverage of a minimum of $100,000/$300,000 personal auto liability coverage.
• Must adhere to agency's non-discrimination policies.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles, and sexual orientations and treat each individual with respect and dignity.

ESSENTIAL DUTIES and RESPONSIBILITIES

Business Development Program Management and Leadership (30%)

• Manage and continuously improve the organization's Business Development program.
• Organizes multi-departmental and cross-functional teams with the objective of successfully planning and executing prioritized new business opportunities, major grant and contract renewals, and prioritized changes to business processes.
• Establish standards for and support the change management cycle in the implementation of new processes that impact operations within the organization.
• Establish standards for and support the adoption of post-implementation monitoring and quality control processes to ensure successful grant and contract compliance and adherence to new processes.
• Mentor, advise, and provide consultation to leaders in the areas of business planning, development, and analysis; grants and contracts management; and performance management.
• Represents CCC and the organization's mission, vision, and strategic priorities in external and internal committees and forums related to role.
• Develops and manages relationships with community partners and stakeholders related to role.

Strategy and Governance (25%)

• As part of the Strategic Implementation and Governance leadership team, support and actively participate in quarterly and annual planning processes for CCC and CCC administration.
• Manage and continuously improve the Business Development team's processes for quarterly and annual planning and other strategy and governance processes.
• Analyze industry trends, competitive landscape, and client insights to identify emerging trends and opportunities, and prepare and produce relevant reports for executive and senior leadership.
• In collaboration with senior management, engage with and support CCC internal governance committees within scope of responsibilities.
• As part of the Strategic Implementation and Governance leadership team, support and actively participate in processes to manage the organization's prioritized strategic initiatives and projects to deliver on organizational strategies and goals.

Operations Management/Leadership (25%)

• Manage regular operations of the Business Development team and provide direct supervision to Business Development staff, including Business Planning, Contracts Management, and Grants Management.
• Spend substantial time engaging with supervised staff in their standard work, to observe, mentor and coach them in a manner that creates a culture of accountability and fosters continual improvement, including:
  
  
  
  • Reviewing the work products of supervised staff against performance standards
  • Observing supervised staff in key work activities to evaluate performance to standard
  • Creating professional development plans for supervised staff
  • Providing mentorship and training for supervised staff to support professional development and
  • Identifying and supporting access to internal and external professional development opportunities for supervised staff.
  
  
  
  
• Manage, develop, and continuously improve internal procedures and standards for the Business Development team to assure quality and consistency of service delivery.

Business Analysis, Grants, and Contracts Management (20%)

• Ensure continuity of operations by serving as a back-up for routine operational tasks performed by direct reports.
• When necessary to meet organizational, compliance, or deadline-driven needs, personally perform or assist with routine staff functions, including:
  
  
  
  • Conducting business analysis and producing related documentation
  • Writing, submitting, and managing grant applications
  • Tracking, monitoring, and reporting on grant- and contract-related obligations, deliverables, and compliance requirements.
  
  
  
  
• Balance managerial responsibilities with hands-on operational support during periods of staff absence, high workload, or critical deadlines.
• Perform other duties as assigned.

SKILLS AND ABILITIES

• Ability to engage with diverse staff and leadership to promote trust, collaboration, and partnership between other departments and the Business Development team.
• Ability to provide compassionate, actionable and motivating supervision to team members.
• Ability to provide great customer service to stakeholders.
• Ability to hold difficult conversations with compassion and fairness.
• Sound decision-making skills and excellent professional judgment.
• Strong leadership skills, with the ability to effectively coach and facilitate groups and individuals through influence and collaboration.
• Excellent customer service, including the ability to demonstrate diplomacy and tact with a wide range of constituencies under stressful circumstances.
• Highly adaptable, with the ability to respond flexibly and positively to change and apply past learning to novel situations.
• Strong communication skills, with the ability to communicate clearly, concisely, and appropriately both orally and in writing.
• Strong business acumen related to the interconnection between strategy, planning, projects, operations. Demonstrated business and financial analysis skills.
• Demonstrated ability in strategic planning, risk management and/or change management.
• Demonstrated ability to identify key business issues, particularly related to health care operations, and develop appropriate action plans integrating multi-disciplinary perspectives.
• Advanced analytic skills, including the ability to assemble data specific to the analysis needed, perform advanced statistical analysis, partner with data developers in the development of data tables, and select the appropriate visual to reflect analysis conclusions
• Advanced critical thinking skills, with the ability to challenge assumptions and identify root causes to problems.
• Advanced ability in using Excel or other related data analysis tools.
• Strongly preferred:
• Demonstrated knowledge of Federally Qualified Health Center financial and billing models.
• Demonstrated knowledge of local and state environment of homelessness, safety net healthcare, and social services, particularly related to business models.

Benefits at Central City Concern

We offer incredible benefits to our employees, including an extensive total rewards package, competitive compensation, medical, dental, vision, Student loan repayment options, and retirement savings matching plans!

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.
• Up to 11 recognized Holidays and 2 Personal Holidays (dependent on work shift schedule)
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer-Paid Life, Short-Term Disability, & Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.