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Change Management Consultant

APS (Arizona Public Service)
United States, Arizona, Phoenix
Mar 19, 2026

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise: Design for Tomorrow, Empower Each Other and Succeed Together.

Summary

Change Management Consultant



Are you passionate about helping employees navigate change with confidence?As a Change Management Consultant, you will play a key role in guiding business areas through strategic and operational change initiatives that drive employee adoption, engagement, and measurable results.


In this role, you will partner with cross-functional teams to design and execute change strategies that support project success and long-term sustainability. You will assess organizational readiness, identify risks and impacts, and implement structured change methodologies that ensure smooth transitions across multiple workstreams.



What You'll Do:



  • Lead the development and execution of change management plans for routine and enterprise initiatives
  • Partner with project leaders to assess change impacts and organizational readiness
  • Design and deliver stakeholder engagement strategies, communications, and training plans
  • Facilitate workshops and alignment sessions to build buy-in and adoption
  • Evaluate effectiveness of change efforts and recommend process or protocol improvements
  • Develop and standardize tools, templates, and best practices to strengthen change capability



What Makes You Successful:



  • Ability to translate complex initiatives into clear, actionable change strategies
  • Strong stakeholder management and facilitation skills
  • Experience driving adoption across multiple workstreams
  • Data-informed mindset to assess impact and measure success
  • Comfort working in fast-paced, evolving environments



If you thrive on influencing outcomes, enabling teams, and ensuring change "sticks," this is an opportunity to make a meaningful impact while helping the organization design for tomorrow.

Minimum Requirements

Change Management Consultant




  • Bachelor's degree in Business Administration, Human Resource Management, Communications, Education/Training, Organizational Change Management or other job-related field from an accredited college or university
  • PLUS six (6) years relevant experience in Corporate Communications, Program Management, Organizational development, HR Consulting, Education, Training or directly related discipline
  • OR an equivalent combination of education and related experience. Comprehensive understanding of project management processes, principles, and methodologies

    Preferred Special Skill, Knowledge or Qualifications:

  • Experience in executing strategic change efforts in support of organization and cultural change.
  • Experience leading technology-specific change initiatives and/or working collaboratively with IT project teams.
  • Strong critical thinking and creativity skills along with the ability to exercise sound judgment by making decisions based on accurate and timely analysis.
  • Proven ability to direct project teams in change management program roll-out and communication.
  • Demonstrated excellent oral and written communication, negotiation, and people management skills.
  • Adapts to changing environment, shifting priorities and ambiguity.

Major Accountabilities

1) Partner with internal clients and project teams to develop tools, presentations and plans for effective change management initiatives.
2) Develop and communicate approved change management project plans and proposal to project sponsors, management, executives, and external stakeholders.
3) Coordinate project planning, project workforce planning, progress reporting, vendor relationships and troubleshooting activities related to change management program roll-out and training activities
4) Facilitate Sponsor and leadership alignment to drive awareness and adoption of changes associated with projects.
5) Secure and engage APS resources as needed to contribute data or provide access to resources needed for development of change management work products.
6) Provide input to and review work products within the change management work stream and manage sign-off where needed.
7) Ensure completion according to change management plan (i.e. scope, schedule, budget).
Assess performance and recommends schedule changes, cost adjustments or resource additions.
Provide timely and accurate information and status updates to project teams, business management, project sponsors, executive leadership, and external stakeholders.

Export Compliance / EEO Statement

This position may require access to and/or use of information subject to control under the Department of Energy's Part 810 Regulations (10 CFR Part 810), the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774), or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I, Subchapter M Part 120) (collectively, 'U.S. Export Control Laws'). Therefore, some positions may require applicants to be a U.S. person, which is defined as a U.S. Citizen, a U.S. Lawful Permanent Resident (i.e. 'Green Card Holder'), a Political Asylee, or a Refugee under the U.S. Export Control Laws. All applicants will be required to confirm their U.S. person or non-US person status. All information collected in this regard will only be used to ensure compliance with U.S. Export Control Laws, and will be used in full compliance with all applicable laws prohibiting discrimination on the basis of national origin and other factors. For positions at Palo Verde Nuclear Generating Stations (PVNGS) all openings will require applicants to be a U.S. person.

Pinnacle West Capital Corporation and its subsidiaries and affiliates ('Pinnacle West') maintain a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, recruiting, hiring, promoting, compensating, reassigning, demoting, transferring, laying off, recalling, terminating employment, and training for all positions without regard to race, color, religion, disability, age, national origin, gender, gender identity, sexual orientation, marital status, protected veteran status, or any other classification or characteristic protected by law.

For more information on applicable equal employment regulations, please refer to EEO is the Law poster. Federal law requires all employers to verify the identity and employment eligibility of every person hired to work in the United States, refer to E-Verify poster. View the employee rights and responsibilities under the Family and Medical Leave Act (FMLA).
In compliance with the Drug Free Workplace Act of 1988, the Company is committed to a work environment that is free from the effects of alcohol and controlled substances, and free from the abuse or inappropriate use of prescribed and over-the-counter medications. The Company requires employees to be subject to drug and alcohol testing that is job-related and consistent with business necessity, regulatory requirements and applicable laws.

Hybrid:Employees in hybrid roles work both in their home offices (virtually) and alongside their colleagues (in person).

In order for employees to build strong relationships and to promote meaningful in-person interactions, hybrid employees are expected to work about 40% of their time in-person at an APS or other (non-home office) location.



  • Employees are expected to reside in Arizona (or New Mexico for Four Corners-based employees).
  • Working from a home office requires adequate technology and an appropriate ergonomic set up.
  • Role types are subject to change based on business need.


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