IT Chief of Staff Consultant

Job Purpose:

The IT Chief of Staff Consultant is a strategic advisory role within the Chief of Staff office, designed to operate as a trusted internal consultant to IT leadership. This role blends strategic analysis, business intelligence, and operational expertise to translate complex data and insights into clear recommendations that drive informed decisionmaking and measurable outcomes.Serving as a critical thought partner and execution catalyst, the consultant bridges longterm strategy and daytoday operations-helping IT leaders assess performance, prioritize initiatives, and continuously improve how the organization runs IT as a business. The role partners closely with senior leaders to shape narratives, challenge assumptions, and enable disciplined execution across the IT portfolio.Key responsibilities include facilitating and advising on core management processes such as monthly performance scorecards, executive strategy responses, multiyear (3-5 year) strategic roadmaps, and operational excellence initiatives. Through a consultative approach, this role ensures alignment between strategy, execution, and business value, while elevating the effectiveness and maturity of the IT function.

• Strategic Analysis & Business Intelligence
  - Serve as a strategic advisor to IT leadership by designing, curating, and interpreting enterprise-level IT scorecards and performance dashboards that illuminate operational effectiveness, financial health, and customer experience. Proactively surface insights and implications to sustain momentum and inform leadership actions.
  - Synthesize and integrate data across multiple IT functions and sources to provide a cohesive, enterprise view of IT performance, organizational health, and progress against strategic priorities and multiyear roadmaps.
  - Identify emerging trends, systemic patterns, and material anomalies within IT operational and financial data, translating observations into meaningful narratives and partnering with leaders to assess impact, risks, and response options.
  - Deliver clear, actionable insights and recommendations grounded in data and strategic context to support executive decision-making, prioritization, and continuous improvement across the IT portfolio.
• Operational Support for Chief of Staff Function
  - Provide strategic and operational support to the IT Chief of Staff, enabling disciplined execution of IT priorities. Produce executivelevel materials, coordinate crossfunctional analysis, and maintain governance cadence, operational rhythms, and tracking systems to support "Running IT as a Business" and delivery of strategic initiatives.
• Data Analysis & Insights
  - Conducts rigorous analysis of IT operational, financial, and performance data to identify efficiency opportunities, performance gaps, risks, and improvement trends. Synthesizes complex data sets into clear, actionable insights that inform strategic priorities, operational decisions, and continuous improvement initiatives.
  - Develops executiveready visualizations, presentations, dashboards, and documentation that effectively communicate findings to both technical and business audiences. Monitors emerging industry trends, benchmarks, and competitive practices to inform IT service delivery, performance standards, and operational maturity.
• Support of Running IT as a Business
  - Serves as a strategic business partner enabling IT to operate with the discipline, transparency, and value focus of a mature enterprise function. Integrates IT governance into core business management to support organizational health, risk mitigation, and value creation while ensuring alignment with enterprise business objectives.
  - Articulates how IT operates as a business, including operational cost drivers, revenue implications, cost structures, efficiency metrics, and budget impacts. Translates financial and operational data into clear executivelevel narratives and insights to inform CIO decisionmaking and enterprise investment discussions.
  - Designs and maintains metrics and key performance indicators (KPIs) that link IT service delivery, operational performance, and financial outcomes to measurable business value. Enables clear communication and collaboration across regional and global IT and business functions to support alignment, accountability, and execution.

• >5 to 8 Years of relevant work experience
• Strong analytical skills with proficiency in data analysis tools and platforms
• Power BI Training
• Experience working with dashboards, scorecards, or performance management systems
• Demonstrated ability to synthesize data into actionable insights and recommendations
• Financial or business management background
• Excellent written and verbal communication skills
• Ability to work effectively with executive-level stakeholders
• Master's or Postgraduate degree in MBA, Business Management, or a related field required.
• Possesses strong data entry skills.
• Able to execute instructions and to request clarification when needed.
• Able to perform complex mathematical calculations.
• Able to demonstrate complex problem solving, critical thinking, and decision-making.
• Able to recognize and attend to important details with accuracy and efficiency.
• Able to communicate clearly and convey necessary information.
• Able to converse and write effectively in English and other local / regional language.
• Able to create and conduct formal presentations.
• Able to interact effectively with high levels of management (managers & above.)
• Understand, communicate, and collaborate effectively with people across various identities.
• Able to quickly learn/adapt to new systems and technology.
• Able to use relevant computer systems and applications at an advanced level.

• Remote / Work-from-home.
• Professional, office environment. #LI-Remote

Key Skills

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company