New

Applications Analyst I - MyChart

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Mar 14, 2026
Summary Participates in the design, development, testing, implementation, and ongoing maintenance of new and existing software applications. Will also assist in training and supporting end users. Joining the Epic MyChart team is an exciting chance to make a professional career in Digital Healthcare- Patient Experience. Whether you are already familiar with Epic MyChart or similar healthcare system, this could be an exciting opportunity. If you are enthusiastic about solving problems in a dynamic setting, this role offers the support, training, and collaboration needed to help you succeed. It is a wonderful opportunity to advance your career while contributing to the vital work of the patient's experience and software support for patient care across the Mass General Brigham network. You will collaborate with a team of application coordinators who support the MyChart application used for patients throughout the Mass General Brigham network and its affiliates to manage their care and leverage MyChart self-service features, such as messaging their care team, scheduling appointments, and billing account management. Comprehensive training and support will be provided, including earning an Epic MyChart certification. Essential Functions -Assists with the documentation of business requirements and the translation of those requirements to functional specifications for the software application. -Assists with the development and execution of testing plans and other software quality assurance tasks. -Trains end users on the operation of software applications. Assists with the development of end-user documentation. -Provides ongoing support for software applications by identifying and resolving issues, escalating them as needed for timely resolution. -Provides high-quality, customer-focused services. -Runs reports and performs other tasks associated with the ongoing operation of the software environment. Duties include, but not limited to, Epic MyChart fundamental build and maintenance responsibilities: -Rules -Session Definitions/Limits -Reporting Workbench Report/Slicer dicer -Content management -Department Build/Facility Structure -Patient Self-Service build/support -Pools/Blocks/Modifiers -Questionnaire build/support -Provider Masterfile add/remove settings -SmartTexts MyChart Production Support- General: Understanding of Primary and Specialty Clinic Workflows End user broad support - MyChart ServiceNow ticket management or similar system MyChart Enhancements/Projects as assigned Education Bachelor's Degree Computer Science required or Bachelor's Degree Related Field of Study required Can this role accept experience in lieu of a degree? Yes Licenses and Credentials Experience Related IT experience, ideally in healthcare IT environment 0-1 year required Knowledge, Skills and Abilities - Experience in the development, support, or operation of software applications, preferably in a healthcare setting. - Ability to document workflows and business processes. - Strong interpersonal skills to effectively communicate with both technical and non-technical staff. - Problem-solving skills. - Knowledge of Microsoft Office 365 and other popular office productivity solutions. - If you are utilizing Epic, you must be able to obtain the required certifications as outlined in the program requirements. Working Model Requirements M-F Eastern Business Hours Full Time required Hybrid model includes in person onsite work at MGB local sites, weekly or monthly, to be determined based on business needs Must be flexible for weekly or monthly in person stakeholder meetings, team meetings and internal customer needs On remote workdays, employees must use a stable, secure, and compliant workstation in a quiet environment. Teams video is required and must be accessed using MGB-provided equipment Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.