Child Support Services Supervisor - Promotional

This recruitment is promotional only. You must presently be a full or part-time regular or probationary County of Sonoma, Community Development Commission, Sonoma County Fairgrounds, or Sonoma County Water Agency employee in order to apply for this position.

The Department of Child Support Services (DCSS) has requested a department promotional certification to fill a Child Support Services Supervisor position. Only qualified permanent and/or probationary DCSS employees on the eligible list may be eligible for referral to the department for the advertised position. This employment list may also be used to fill future full-time or part-time positions as they occur during the active status of the list.

The Child Support Services Supervisor serves as a first-line supervisor overseeing a child support services unit responsible for enforcing child support laws, maintaining the accuracy and integrity of financial records and transactions, and providing legal support services. In this role, Child Support Services Supervisors devote a substantial amount of time supervising and coordinating and are expected to address complex and sensitive issues that require sound independent judgment and discretion. Additional responsibilities include:

Experience and Education: Any combination of education, training, and experience which would likely provide the required knowledge and abilities. Normally, this would include courses in investigation, interviewing, public relations, supervision, paralegal or legal assistance, social and behavioral science, or public administration; and either two years of experience equivalent to a Child Support Officer II or higher, or two years experience leading or supervising technical or support functions in a child support services agency.

License: Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position.

Thorough knowledge of: civil and family law, procedures and regulations which pertain to the establishment and enforcement of child support cases; legal terminology and forms associated with the collection of child support payments.

Considerable knowledge of: court mandated due process standards and procedures; child support law, collection law, court procedures and court jurisdiction; methods and techniques used to effectively interview people; methods and techniques used to effectively locate non-custodial parents, relatives and related persons; information systems and equipment used in child support collection and enforcement; modern principles and techniques involved in supervision, training and instructional methods; financial record keeping procedures; modern office practices and procedures.

Working knowledge of: effective supervision; techniques and methods of training employees in work procedures; child support establishment and enforcement procedures, including specialized enforcement strategies and programs; community resources and services accessed or used by case participants.

Ability to: apply and explain federal, state and local codes, procedures and rules in order to secure current and delinquent child support payments and establish paternity; determine and calculate child support orders; lead, assign, prioritize, train, and monitor the work of others; ; speak, write, and interview effectively in a variety of circumstances; prepare and train others in the preparation of appropriate administrative and legal documents; critically evaluate child support case records and make recommendations; recognize the needs, attitudes and problems of people from a variety of socio-economic backgrounds; establish rapport and maintain cooperative working relationships with professional and technical employees and the general public; perform basic arithmetic calculations; prepare clear and concise written reports and memoranda; deal with stressful situations and hostile people; effectively use electronic information systems and equipment; analyze and interpret electronic information systems data.

• Your application information and your responses to the supplemental questions are evaluated and taken into consideration throughout the entire selection process.
• You should list all employers and positions held within the last ten years in the work history section of your application. Be as thorough as possible when responding to the supplemental questions.
• You may include history beyond ten years if related to the position for which you are applying. If you held multiple positions with one employer, list out each position separately.
• Failure to follow these instructions may impact your competitiveness in this process or may result in disqualification.

Please visit Getting a Job with the County of Sonoma to review more detailed information about the hiring process, including the application process, examination steps, and department selection process.

Application submissions require the Supplemental Questionnaire to be completed.

Responses to supplemental questions may be scored using position-specific criteria. Please provide specific and detailed responses of a reasonable length to allow for a thorough assessment of your qualifications. Responses that state, "See Resume" or "See Application" may be considered insufficient and therefore may not be scored.

The selection procedure will consist of the following examination:

An Application and Supplemental Questionnaire Appraisal Examination (weight 100%) will be conducted to evaluate each applicant's application and supplemental questionnaire for satisfaction of minimum qualifications (pass/not pass); and for educational coursework, training, experience, knowledge, and abilities which relate to this position. Personally identifiable information (PII) is removed from the standard application fields and applicable attachments. This PII blind screening practice redacts a candidate's personal information that could potentially influence or bias the scoring process. Personal information includes the applicant's name, former last name, address, phone number, email, driver's license number, school name, education start and end dates, age, date of birth, gender, and race. This PII blind screening practice helps contribute to a fair and equitable examination process.

Each applicant will be evaluated based on the following criteria:

• Relevance of work history, related experience, and achieved level of education and/or training as described in the application and responses to the supplemental questions.

Candidates demonstrating possession of the minimum qualifications will be placed on an employment list in order of most qualified to least qualified based on the achieved score received in the Application and Supplemental Questionnaire Appraisal Examination which evaluates the education, training, experience, skills, knowledge, abilities, and other qualifications that you demonstrate in your application and/or response to the supplemental questionnaire. Please be aware that resumes and cover letters are not typically evaluated in the Application and Supplemental Questionnaire Appraisal Examination. Scores may be adjusted based on such factors as the number of candidates, anticipated vacancies, past practice, and natural breaks in the scores achieved by this group of candidates.

Additional Information

A background investigation may be required prior to employment. Candidates referred to departments for a selection interview are typically required to sign authorization and release forms enabling such an investigation. Failure to sign prescribed forms will result in the candidate not being considered further for that vacancy. Reference information will not be made available to applicants.

Additional requirements, such as successful completion of a physical exam, drug screen, etc., may apply, depending on the duties and responsibilities of the position. If you receive a conditional job offer for the position, the requirements upon which the offer is contingent will be outlined in the conditional job letter. You may also review the Job Classification Screening Schedule to determine the requirements for this position

How to Apply

Applications are accepted online at www.yourpath2sonomacounty.org. Paper applications may be submitted by person, fax (707-565-3770), email, or through the mail. All applications and appropriate supplemental information as outlined in the job announcement must be received by the time and date specified on the first page of this job announcement. Applications received after the recruitment closes will not be accepted.

The County of Sonoma values diversity and is dedicated to creating a workplace environment that provides individuals with a sense of belonging. We are committed to having a diverse workforce that is representative of the communities we serve. The County is proud to be an Equal Opportunity Employer where all aspects of employment are based on merit, competence, performance, and business need.

HR Analyst: CA

HR Technician: PPB