IT Systems Engineer

JOB SUMMARY

The IT Systems Engineer is responsible for overseeing and supporting projects focused mainly on Microsoft 365 products, but also involving networking troubleshooting, Windows server management, Azure services such as AVD, and other applications. This position sets up, maintains, and integrates Eskaton's IT systems, encourages user adoption, and leads continuous improvements.

ESSENTIAL JOB FUNCTIONS

• Provide exceptional service to internal customers, including end user training and support.
• Accurately document all work performed through a ticketing system, including details and outcomes.
• Oversee requirements gathering, consulting, project planning, design, build, and testing of new and existing software solutions to meet business needs that support overall business strategies.
• Monitor, configure, maintain, integrate, and drive user adoption of the following Microsoft solutions:
• Microsoft 365 Office
• Power BI Pro
• SharePoint Online
• OneDrive
• Intune
• Exchange Online
• Power Automate
• Manage VMs and network resources in Azure
• Troubleshoot networking issues with firewalls, access points, and switches
• Liaise with vendors regarding system and application upgrades, as well as issue resolution.
• Support vendor evaluation, approval processes, and implementation activities.
• Prepare detailed design documentation, project plans, and testing protocols for hardware and software installation and upgrades.
• Support data retention policy by managing retention configurations and backups through Veeam Data Cloud.
• Evaluate and recommend new and emerging technology.
• Ability and willingness to work off-hours and to be on call for emergencies.
• Complete other duties, as assigned.

EDUCATION:
Bachelor's degree in a computer or technology related field.

Holding one or more of the following certifications is preferred:

• Microsoft 365: Administrator Expert
• Microsoft 365: Teams Administrator Associate
• Microsoft 365: Information Security Administrator Associate
• Power Platform Functional Consultant Associate

CompTIA: Cloud+, Server+, Network

TRAINING AND EXPERIENCE:

4+ years' experience in the management and maintenance of Microsoft 365 or Office 365, including SharePoint, OneDrive, Intune, Exchange, and Office applications. At least two years' experience with Power Automate, Azure, Windows servers, and networking devices is required. Familiarity with Cisco, Fortinet, Ruckus, or Juniper Mist networking products is considered an asset.

JOB KNOWLEDGE:

• Demonstrated understanding of Microsoft 365 enterprise productivity and collaboration solutions, as well as common third-party application integrations, is required.
• Experience in managing and maintaining servers and networking devices is essential.
• The ability to collaborate effectively within a team, sharing and acquiring knowledge from colleagues to ensure departmental expertise, is expected.
• Strong communication skills are necessary for interactions with end users, managers, executives, and vendors.

Requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Notify the People and Culture team to request any accommodation(s) to perform any of the essential functions of this position.