Customer Service Rep

Org Marketing Statement

At Parker's Industrial Process Filtration Division, we collaborate with our customers to offer filtration solutions for complex contaminant management issues. Our aim is to enhance product quality and safeguard critical equipment against maintenance issues and downtime.

The Industrial Process Filtration Division directly supports North America. In addition, IPF works with our global Parker Hannifin regional entities to leverage IPF products across the globe.

Position Summary

The purpose of this position is to provide customer service support such as: order processing, tracking order status, work within designated CRM, telephone communications and internal communications with other departments. Responsible for the direction and oversight of assigned customer accounts. Interprets customer requests, monitors performance and delivery, investigates complaints.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Responsibilities

Essential Functions Include, but may not be limited to the following:

* Primary interface to the customer for daily questions.
* Participate in customer meetings when necessary

* Communicate with internal and external customers by telephone, email and Salesforce
* Administer non-technical changes and expedite requests. .
* Review and understand each customer purchase order.
* Assure price adjustments are implemented.
* Initiate purchase order (PO) review.
* Collect necessary information to process export licenses for shipping purposes.
* Process Return Material Authorizations (RMAs).
* Ensure technical questions are answered by the Business Teams.
* Responsible for ensuring obstacles preventing the entering of sales orders are resolved.
* Ensure logistics conditions are met in accordance with requirements.
* Complete special projects as assigned.

* Provide support to Demand Planners as required (i.e., web portals, customer forecasts, etc.)
* Review customer portals, incorporate PO releases, and changes in demand information.
* Adhere to the "I Am Parker" philosophy.
* Process credit/debit memos in an efficient & timely manner.
* Collect necessary documentation for new account setup after consultation with Business Team Leader.
* Provide professionally written correspondence to customers.

Closing Statement

Parker offers competitive benefit programs, including:

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor")

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission

Drug Tests

Drug-Free Workplace
In accordance with Parker's policies and applicable state laws, Parker provides for a drug-free workplace. Therefore, all applicants seeking employment with Parker will be subject to drug testing as a condition of employment.