Product Support Engineer III

A typical day for a Product Support Engineer III blends hands-on technical problem solving with cross-functional collaboration. The day may start by supporting global Field Service or Customer Technical Support teams with complex HPLC system issues, followed by analyzing data, troubleshooting hardware or software behavior, and documenting findings. Throughout the day, the engineer partners with R&D, Manufacturing, and Quality teams to investigate product issues, contribute to CAPAs, and help drive corrective actions. Time is also spent supporting RAQA Product Support by contributing to documentation reviews, participating in quality and regulatory activities, and providing technical input to support investigations, CAPAs, and compliance-related initiatives. Some days include participation in new product or change projects, and periodically the role requires travel to support escalated customer needs onsite.

How You'll Make An Impact:

• Provide high-quality technical support for HPLC systems to international Field Service and Customer Technical Support groups.
• Actively participate in CAPA's involving product quality and/or regulatory compliance issues.
• Conduct complaint investigations and develop mitigations and corrective actions.
• Actively participate on project teams for new products and changes to existing products.
• Provide global on-site support for escalated situations and business needs as required.

What You Bring:

• Education: Bachelor's degree or equivalent in Engineering, Technical Sciences or another appropriate scientific discipline.
• Work Experience: 5+ years service/support experience with HPLC systems and related instrumentation.
• Competency with instrument hardware, software, methods and assays.
• Experience working in a cGMP/QSR/ISO regulated industry is desirable.
• Experience working with Bio-Rad HPLC systems is desirable.
• Strong problem solving and troubleshooting skills.
• Ability to resolve complex situations that require a logical, analytical and methodical approach.
• Excellent interpersonal and communication skills.
• Committed to customer satisfaction; quality focused; resourceful; able to work independently and in a team environment.

Location: This position must be based in Hercules, California and requires the employee to be located within commuting distance of the office.

Total Rewards Package: At Bio-Rad, we're empowered by our purpose and recognize that our employees are as well. That's why we offer a competitive and comprehensive Total Rewards Program that provides value, quality, and inclusivity while satisfying the diverse needs of our evolving workforce. Bio-Rad's robust offerings serve to enrich the overall health, wealth, and wellbeing of our employees and their families through the various stages of an employee's work and life cycle.

Benefits: We're proud to offer a variety of options, including competitive medical plans for you and your family, free HSA funds, a new fertility offering with stipend, group life and disability, paid parental leave, 401k plus profit sharing, an employee stock purchase program, a new upgraded and streamlined mental health platform, extensive learning and development opportunities, education benefits, student debt relief program, pet insurance, wellness challenges and support, paid time off, Employee Resource Groups (ERG's), and more!

Compensation: The estimated base salary range for this position is $121,400 to $166,700 at the time of posting. Actual compensation will be provided in writing at the time of offer, if applicable, and is based on several factors we believe fairly and accurately impact compensation, including geographic location, experience, knowledge, skills, abilities, and other job permitted factors. This position is eligible for a variable annual bonus, which is dependent upon achievement of your individual objectives and Company performance.

Who We Are: For 70 years, Bio-Rad has focused on advancing the discovery process and transforming the fields of science and healthcare. As one of the top five life science companies, we are a global leader in developing, manufacturing, and marketing a broad range of high-quality research and clinical diagnostic products. We help people everywhere live longer, healthier lives. Bio-Rad offers a unique employee experience with collaborative teams that span the globe. Here, you are supported by leadership to build your career and are empowered to drive change that makes an impact you can see.

EEO Statement: Bio-Rad is an Equal Employment Opportunity/Affirmative Action employer, and we welcome candidates of all backgrounds. Veterans, people with physical or mental disabilities, and people of all race, color, sex, sexual orientation, gender identity, religion, national origin and citizenship status are encouraged to apply.

Agency Non-Solicitation:Bio-Rad does not accept agency resumes, unless the agency has been authorized by a Bio-Rad Recruiting Representative. Please do not submit resumes unless authorized to do so. Bio-Rad will not pay for any fees related to unsolicited resumes.

Fraud Alert: Bio-Rad has received reports of individuals posing as Bio-Rad recruiters to obtain information, including personal and financial, from applicants. Beware of these fake "recruiters" and job scams. Click here for more information on this scam and how to avoid it. #LI-AK1 #LI-Hybrid