Department Manager Business Systems Delivery, Shared Services

Overview

The Department Manager directs and leads a high-performing team of Systems Managers, Project Managers, Technical Specialists, Architects, and developers to develop and implement business solutions that provide optimum business value. The position requires expert knowledge of Enterprise-scale business applications that will be utilized across multiple business units. As part of the role, the Department Manager provides thought leadership in a wide range of technology initiatives to support the business priorities of the company.

The Department Manager guides and oversees the work of the Build Systems Managers, each of whom manages build, implementation and integration for a suite of applications. The Department Manager ensures that synergies are achieved where possible across the application portfolio, champions the implementation of new approved technologies, oversees the development of application roadmaps, and ensures compliance with Enterprise Technology & Security (ETS) and Con Edison policies and procedures. The Department Manager maintains strong relationships with business partners and with vendors. The manager works closely with other ETS leadership to ensure secure and appropriate application integrations, thorough planning, secure process and procedures, and collaborative alignment with ETS Strategy. The manager also engages closely with the Application Managed Services (Run) team to ensure that new applications and enhancements are fully and thoroughly transferred to ensure optimal support by the Run team. This position works closely with Shared Services business partners to provide vendor oversight, strategic direction, project vision and maintain the reliable ongoing implementation, development and enhancement of IT systems to serve Shared Services.

This position does not provide employment pursuant to the terms of a STEM OPT Training Plan.

Responsibilities

• Manages and directs critical implementation initiatives for enterprise applications such as enterprise resource planning, enterprise asset and work management or large-scale customer billing and servicing. Management responsibilities include but are not limited to resources, scope, budget (costs), schedule & overall project plans and promotes the use of architects in significant ETS projects.
• Works with various business teams across multiple organizations to strategically align ETS products to standardize processes while meeting emerging requests and system issues.
• Builds and leads a high-performing inclusive/collaborative team of systems managers, architects, business analysts, developers, and testers in new system development initiatives, vendor system integrations and implementations. Aligns with technology partners in ETS Operations including infrastructure, ETS Planning including network planning and cybersecurity, Office of the CIO including enterprise analytics, ETS architecture, and data management.
• Leads and manages large teams in the development of new/enhanced ETS products from project initiation through user acceptance and implementation including planning, requirements gathering, business analysis, design, development (coding, configuration, customization), testing, training, and implementation. ETS products include new custom applications, major enhancements to existing systems or vendor packaged applications, any of which may be enterprise-scale affecting multiple companies and departments and integrating with multiple systems. Transitions team project responsibilities to a long-term support structure after project implementation.
• Monitors all aspects of the project life cycle including the business analysis and legacy data conversion phases of a project to ensure strategic business and ETSs project management, functional, compliance, cost management goals and KPIs are met. Lifecycles may be traditional Waterfall/Systems Development Lifecycle, Agile or other approved methodologies.
• Implementation of new ideas, emerging or changing business needs, and scope or priority changes gaining alignment among multiple companies and groups.
• Develops effective business relationships and manages and maintains open and effective communications with all stakeholders.
• Supervises the development and evaluation of roadmaps for all applications, technologies and infrastructure, including vendor and internally developed applications.
• Provides direction on significant, high-impact issues requiring coordination with all internal ETS groups and other organizations, including vendors, to ensure that issues are addressed. Directs team members as required for resolution.
• Leads and develops a team of managers through coaching, performance management, and effective work assignment to drive aligned execution and business outcomes.
• Provides input oversight for any MSP (Managed Service Provider) sourcing efforts in alignment with ETS's strategic objectives.
• Provides guidance and support to customers with client IT systems and will work towards a rationalized portfolio across the enterprise.
• Performs other related tasks and assignments as required.

Qualifications

• Bachelor's Degree and a minimum of 8 years full-time relevant work experience or
• Master's Degree and a minimum of 6 years full-time relevant work experience

• Bachelor's Degree in IT, Computer Science, Business Administration, Engineering or Decision Sciences such as mathematics, analytics and quantitative methods and a minimum of 8 years full-time relevant work experience in directing and leading multiple teams in successfully developing and implementing business solutions
• Master's Degree in IT, Computer Science, Business Administration, Engineering or Decision Sciences such as mathematics, analytics and quantitative methods and a minimum of 6 years full-time relevant work experience in directing and leading multiple teams in successfully developing and implementing business solutions

• A minimum of 8 years' experience designing, developing, implementing and operating technologies in one or more IT domains, such as applications, data, solution, infrastructure, process change management, required.
• A minimum of 5 years leadership or managerial experience, required.
• A minimum of 2 years of broad managerial and business skills including managing budgets, required.
• Demonstrated ability to interact with senior leadership, external stakeholders and communicate technical concepts to a non-technical audience, required.
• Demonstrated ability to establish and execute strategic goals and plans, required.
• A minimum of 3 years experience in IT solution or enterprise architecture, preferred.
• A minimum of 3 years of functional experience with Shared Services applications, preferred.

• Ability to inspire and develop staff
• Project Demonstrated project management skills
• Strong written and verbal communication skills
• Ability to drive multiple projects to successful completion

• Driver's License Required
• Project Management Professional (PMP) Preferred

• Ability to push, pull, and lift up to 40 pounds
• Sit or stand to use a keyboard, mouse, and computer for the duration of the workday

• The selected candidate will be assigned a System Emergency Assignment (i.e., an emergency response role) and will be expected to work non-business hours during emergencies, which may include nights, weekends, and holidays.
• Willing and able to travel within Company service territory, as needed
• Flexible and able to work off-hours as required to support deployments, resolve production problems or respond to corporate emergencies