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At FNBO, our employees are the heart of our story-and we're committed to their success! Please see below the details of this career opportunity and how it fits into our organization's success.
The Sr. IT Asset Manager leads the IT Asset Management program at FNBO. This senior individual contributor role owns the ITAM roadmap and administers the program using ServiceNow SAM Pro and HAM, with focus on data quality, lifecycle governance, compliance, and executive engagement. You'll blend forward-thinking vision with hands-on ServiceNow expertise to transform ITAM from operational management into measurable business value. FNBO's ITAM program is positioned for growth, and this position requires a proven ITAM practitioner who can help advance the program along the maturity model while ensuring continuous compliance with banking regulatory requirements.
About This Role: Key Responsibilities
- Own and execute the IT Asset Management roadmap aligned to a ServiceNow-centric ITAM maturity model, advancing capabilities across foundational accuracy, operational governance, optimization, and reporting
- Establish and maintain robust inventory management practices for all technology assets, tracking ownership and allocation from procurement through retirement
- Configure and enhance ServiceNow SAM Pro and standard HAM through technical configurations (citizen development) for ITAM and CMDB use cases, optimizing workflows to improve efficiency, user experience, and automation opportunities
- Proactively identify and resolve license compliance gaps across all software products, ensuring continuous alignment with vendor entitlements and contractual obligations
- Improve asset data quality and establish data hygiene standards to ensure accuracy and reliability of asset information
- Partner with CMDB, platform, Finance, Legal, Sourcing, and Risk teams to ensure ITAM data supports operational, financial, and risk reporting needs while supporting audits, renewals, and optimization efforts
- Meet regularly with IT hardware asset class owners to review lifecycle performance, risks, and roadmap initiatives, ensuring comprehensive visibility and accountability
- Ensure ITAM program maintains continuous compliance with banking regulatory requirements, audit readiness, and risk management standards
- Analyze vendor agreements to ensure full understanding and compliance with entitlements, warranties, maintenance, support terms, and contractual obligations, and navigate vendor audits by coordinating requirements, developing audit responses, creating corrective action plans, and participating in settlement negotiations
- Design, implement, and produce comprehensive ITAM reporting, metrics, and dashboards that provide actionable intelligence on a monthly and quarterly basis for managers and senior leadership
- Deliver quarterly ITAM updates to CIO, CTO, and CISO, presenting program status, risks, trends, opportunities, and recommendations
- Serve as a trusted ITAM subject matter expert across the organization
The Ideal Candidate for This Role: Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or Business Administration, OR seven years of equivalent professional experience
- 5+ years of hands-on experience in IT Asset Management with proven experience maturing or scaling an ITAM program from foundational phases through higher maturity levels
- Hands-on experience with ServiceNow SAM Pro (Software Asset Management Professional) and standard HAM (Hardware Asset Management) modules; experience with ServiceNow HAM Pro is highly desired
- Strong understanding of hardware and software asset lifecycles
- Experience working in banking or highly regulated environments with understanding of ITAM regulatory requirements specific to banking and financial services
- Professional experience interpreting technology contracts and software licensing models
- Strong data analytics capabilities including reporting, metrics development, and dashboard creation with demonstrated ability to drive program maturity through roadmap development and execution
- Executive presentation skills with experience presenting to C-level audiences and senior leadership, and ability to translate complex technical concepts into clear insights for non-technical stakeholders
- Effective communication and collaboration skills across all organizational levels with strong analytical and problem-solving capabilities focused on data-driven decision making
Preferred Qualifications
- ServiceNow configuration and citizen development experience a plus
- ITAM certification
- ServiceNow ITAM or platform certifications
- CMDB governance and data quality experience
- Experience supporting internal or external audits in regulated environments
- Proven track record in license optimization and driving ITAM program transformation initiatives in regulated industries
- Demonstrated success improving ITAM maturity models and capability frameworks
- Advanced organizational skills with ability to manage complex, multi-stakeholder initiatives
Compensation:
Compensation range (base pay): $81,662.00-$134,741.00
This role may have a specific starting pay within this range. Final compensation offer to candidate may vary from posted hiring range based upon work experience, education, and/or skill level. Work Environment:
It is anticipated that the incumbent in this role will work onsite at the posted location. Our onsite environment fosters innovation, mentorship, and a vibrant culture where ideas flow freely and relationships flourish. As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily. Please note that work location is subject to change based on business needs.
Benefits Overview: We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance, we offer benefits to match your needs:
Medical, Dental, Vision Insurance 401k, With Matching Contributions Time Off Programs Health Savings Account (HSA)/Dependent Care Employee Banking Growth Opportunities Tuition Assistance Short-Term/Long-Term Disability Insurance
Learn more about FNBO benefits here: https://www.fnbo.com/careers/benefits/. For additional information regarding compensation and benefits, e-mail FNBO at TAGAdmin@fnni.com. To ensure you receive a response, include the number of this job (listed below) in the subject line of your message. Job number: R-20260385
Equal Opportunity & Belonging: FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey. Learn more here. FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity. Click here to download 'EEO is The Law' Self-Print Poster Click here to download 'EEO is The Law' Supplement for Federal Contractors Click here to download 'EEO is The Law' GINA Supplement FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants) Application Deadline: All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.
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