Program Coordinator -Preble Street Learning Collaborative

Description

Department and Program Summary

The MaineHealth Preble Street Learning Collaborative (MH PSLC) is a low-barrier clinic that addresses the needs and care of people experiencing homelessness through education, outreach, and walk-in medical services, case management, and other community resources. In 2024, the MH PSLC launched the CONNECT Outreach Van, a grant-funded mobile outreach program that delivers trauma-informed treatment for psychiatric and substance use disorders to people with unstable housing in Greater Portland.

The Program Coordinator position will support growth and expansion of the CONNECT program and offers the opportunity to join a close and supportive interprofessional team that provides medical care, social work, and basic support for patients with unstable housing.

Helpful Professional Experience

Prior work experience in the following areas/topics would be beneficial for this position:

* Training in and/or experience with Trauma-Informed Care

* Experience working in low-barrier settings

* Experience working with people experiencing homelessness

* Background in project coordination and management

* Background in social work or mental health

* Knowledge of substance use disorders

Scope of Work

The following duties reflect the position's essential functions but do not restrict the assignment of additional tasks.

Clinical Administrative Management

Manage administrative needs for a patient panel of approximately 50-100 active patients at any given time. Responsibilities include managing authorization forms and medication consent-to-treat documentation; leading daily team huddles to identify patient needs and generate a daily huddle checklist; managing the patient panel calendar to determine when certain medications or tests are due; and conducting periodic reviews of EMR documentation as needed.

Referral Management and Communication

Develop, implement, and maintain systems for both internal and external referrals to the CONNECT program, ensuring clear communication and appropriate tracking of referral activity.

Budget and Expenses Management
Track and process program expenses, including staff reimbursements, invoices, and supply purchases. Manage the program purchasing card (Pcard) and complete required monthly documentation in the Visa Spend Clarity system.

Workflow Development and Implementation

Lead and support the development of clinical and operational workflows and oversee their implementation across the interdisciplinary team to ensure consistency and efficiency.

Program Supplies Management

Manage procurement, inventory tracking, and re-stocking of essential patient supplies. This includes coordinating supply needs for both the CONNECT Outreach Van and the PSLC clinical department. This also includes supporting the Medical Outreach Case Management team with patient support needs such as pickup of pharmacy prescriptions and Maine Needs orders.

Outreach Van Logistics

As needed, coordinate daily pickup and drop-off of the CONNECT Outreach Van at the designated MaineHealth parking location and complete required driver training. Manage daily cleaning and re-stocking of Van.

Communication and Dissemination

Support the Project Director with community partner communications, facilitation of Steering Committee activities, reporting requirements, and dissemination efforts.

Additional Program Support

Perform other duties as assigned by the Program Director or Clinical Director, or as required by changes in grant or program needs.

Required Minimum Knowledge, Skills, and Abilities (KSAs)

1. Education: Associates or Bachelor's Degree preferred.
2. License/Certifications:Driver's license is required.
3. Experience: One year of experience in healthcare or related work experience required. Some roles may require experience in a specific program area.
4. Additional Skills/Requirements Required: Strong computer skills.
5. Additional Skills/Requirements Preferred: N/A

If you have questions about this role, please contact Leanne M. Roberts at leanne.roberts@mainehealth.org