Systems Engineer III

Job Description

Typical duties may include but are not limited to:

• Leads the design, installation, operation, support, upgrades, and maintenance of infrastructure, including software, servers, and storage.
• Administers, maintains, and supports complex and critical infrastructure.
• Administers application security and configurations.
• Coordinates application testing with functional areas.
• Analyzes infrastructure performance and resolves problems or makes appropriate recommendations.
• Leads troubleshooting of application, operating system server hardware, network communications and storage problems within infrastructure.
• Ensures data/media recoverability by implementing a schedule of system backups and database archive operations.
• Conducts routine infrastructure and security audits to ensure compliance with established standards, policies, and configuration guidelines.
• Monitors and maintains continuity with system licensing and maintenance agreements.
• Serves as an escalation point for Systems Engineers.
• Tracks problems in the work order system.
• Maintains records, forms, and standard operating procedures documentation.
• Develops new techniques and procedures to enhance university systems infrastructure.
• Reviews processes, evaluates results, recommends new processes, and promotes best practices.

Other Duties:

• Performs other job-related duties as assigned.

Additional Job Description

Required Qualifications:

• This position requires either nine years of directly related full-time experience or, as an alternative, a Bachelor's degree from an accredited institution in Computer Science or related field and five years of full-time experience directly related to the job functions.
• Professional full-time experience with enterprise systems and applications and current versions of Windows Server/Linux or other enterprise services.
• Experience with large enterprise computing environments that include multiple site locations.
• Any appropriate combination of relevant education, experience, and/or certifications may be considered.

Preferred Qualifications:

• Five years professional full-time experience with application system support and implementation in a medium to large computing environment.
• Active certification(s) such as a Microsoft MCSE, MCTIP, and/or VM-Ware (VCP) or Red Hat RHCT/RHCE.

Knowledge, Skills, & Abilities:

• Proven ability to think strategically and approach challenges with creativity.
• Demonstrated track record of reliability, meeting goals, and holding oneself accountable.
• Strong interpersonal skills and experience working effectively across teams.
• Knowledge of networking concepts (e.g. Systems, Protocols, Directory Services).
• Knowledge and proficiency with relevant business systems, operating systems, and servers.
• Knowledge of and ability to administer local and cloud based applications (SaaS) such as Azure/AWS or Office 365.
• Skill in shell scripting/PowerShell/Bash scripting, project management of large initiatives, and troubleshooting.
• Skill in managing servers and storage hardware.
• Skill in identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Excellent interpersonal skills.
• Advanced verbal and written communication skills and the ability to present effectively to small and large groups.
• Ability to take initiative to plan, organize, coordinate and perform work in various situations when numerous and competing demands are involved.
• Ability to collaborate and work effectively within the community and willingness to contribute to a team effort.
• Ability to work independently and follow through on assignments.
• Ability to provide professional customer service.

Institutional Values & Behavioral Expectation:

In this role, the successful candidate will be expected to:

• Seek out new approaches to improve outcomes; remain open for feedback and new ideas.
• Lead with integrity; consistently produce high-quality work; persevere to overcome obstacles to meet deadlines and achieve deliverables.
• Share information and insights thoughtfully; build partnerships across departments; communicate respectfully; support colleagues to achieve common goals.

Pay Grade 19

FGCU is a State University System of Florida member and an Equal Opportunity and Equal Access employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or protected veteran status.