New

Data Collection Center (DCC) Task Supervisor - JOLTS (Kansas City, Missouri)

Manhattan Strategy Group
401(k)
United States, Missouri, Kansas City
Mar 12, 2026
Description Manhattan Strategy Group (MSG), a leading management consulting firm, is seeking a dynamic and experienced Data Collection Center (DCC) Task Supervisor to support the Bureau of Labor Statistics (BLS) JOLTS (Job Openings and Labor Turnover Survey) project. This role offers an exciting opportunity to lead high-impact initiatives in a fast-paced, mission-driven environment. MSG is a leading management consulting firm specializing in program management, training and technical assistance, research and evaluation, marketing and communications, and technology and digital services for federal clients, including the Departments of Labor, Education, and Health and Human Services, Justice, and Homeland Security. We offer a collaborative, growth-oriented environment focused on excellence and impact. We are hiring a Task Supervisor to support BLS data collection efforts. In this role, you will oversee the interviewer teams by ensuring they are trained and certified, monitoring performance, maintaining BLScompliant quality control, testing new supervisory tools, and serving as the liaison between interviewers and contractor management. Position Highlights Day shift, Monday-Friday (6:00 AM-7:00 PM CST) No weekends Full-time, 40 hours/week MSG comprehensive benefits (Health, dental, vision, FSA, 401(k), PTO, Holidays, Life, and Disability) On-site location:Kansas City, MO 64108 Job Duties and Responsibilities: Supervises and monitors performance for teams of interviewers. Ensures interviewers have completed the required training certifications prior to working independently. Performs quality control activities to ensure compliance with BLS requirements. Tests new software and procedures related to supervisory and managerial tasks and provides feedback to Task Manager. Serves as the liaison between interviewers and contractor management Minimum Qualifications: Must be able to successfully complete the Department of Personnel Suitability and Security Clearance Process. High School diploma or equivalent; or one year of relevant experience at the Task Supervisor role. Proficiency in use of Microsoft Office or equivalent software. Proficiency in analyzing reports to monitor performance and assign workloads. Preferred Experience: Call center, strong customer service and sales experience Consistent work history and excellent attendance record Excellent leadership and management skills MSG is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review theKnow Your Rightsnotice from the Department of Labor (DOL). If you are a jobseeker with a disability and require a reasonable accommodation to apply for one of our jobs, please contact [emailprotected]. Manhattan Strategy Group (MSG) is an Equal Opportunity Employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other characteristic protected by law. Our hiring decisions are based solely on merit and qualifications, ensuring a fair and competitive selection process.