New

Insurance Verification Specialist

TEKsystems
$36.80 - $38.40 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Mountain View
Mar 12, 2026
Description Position Summary The Insurance Verification Representative plays a critical role in ensuring members experience a seamless onboarding and billing process. This role is responsible for verifying insurance benefits, determining eligibility for mental health services, communicating coverage details, and supporting internal teams and providers with accurate, timely information. The ideal candidate thrives in a fastpaced environment, demonstrates strong attention to detail, and is passionate about improving access to mental health services. Key Responsibilities Verify member insurance eligibility and mental health benefits through payer portals, phone calls, and internal systems. Confirm coverage details including deductibles, copays/coinsurance, authorization requirements, and telehealth eligibility. Accurately document all verification results in BetterHelp's systems and ensure information is easily accessible to providers and billing staff. Communicate benefit summaries to members in a clear, empathetic, and digestible way. Collaborate with billing, customer support, and provider operations teams to resolve insurancerelated issues. Follow up on missing information, coverage discrepancies, or denied verifications. Maintain uptodate knowledge of payer requirements, telehealth guidelines, and mental health benefit structures. Protect member PHI by following HIPAA regulations at all times. Contribute to process improvements to enhance verification speed, accuracy, and member experience. Additional Skills & Qualifications 3-4+ years of experience in insurance verification, medical billing, revenue cycle, or a related healthcare administrative role. Strong understanding of insurance plans (PPO, HMO, and behavioral health carveouts). Familiarity with telehealth coverage rules and mental health benefits. Experience with payer portals (e.g., Availity, CAQH, Aetna, Cigna, Optum, etc.). Excellent communication skills-able to break down complex benefits into userfriendly language. High attention to detail and accuracy in documentation. Ability to work independently, manage multiple tasks, and meet daily productivity goals. Commercial payer experience Experience Level Intermediate Level Job Type & LocationThis is a Contract to Hire position based out of Mountain View, CA. Pay and BenefitsThe pay range for this position is $36.80 - $38.40/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully remote position. Application DeadlineThis position is anticipated to close on Mar 24, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.