Field Service Director

Now hiring a Field Service Director

Location Batesville, IN

Salary: $100,000.00 - $175,000.00 per year

Start your next chapter with Staffmark, where people come first, and every role makes an impact.

Ready for a Field Service Director job where you're seen, supported, and appreciated? We're hiring people who make a real impact behind the scenes - because nothing runs without a strong team.

You take initiative. You drive results.

Here's what we're looking for.

• Bachelor's degree in Engineering, Biomedical Engineering, or related field.
• 10+ years of experience in field service for medical devices, with 5+ years in a leadership role.
• Proven track record of managing multi-regional, nationwide service teams, including 3rd party service providers.
• Deep understanding of service logistics, technical troubleshooting, and compliance in the medical device space.
• Strong organizational, communication, and computer skills.
• Excellent analytical and decision-making abilities.
• Experience in scaling service organizations in high-growth environments.
• Experience with capital equipment and long-term service contracts.
• Travel required up to 25%.

Why This Opportunity?

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Responsibilities:

Leadership & Strategy

• Lead and manage a team of field service associates.
• Develop and execute a service strategy aligned with company goals, focusing on scalability, customer satisfaction, and profitability.
• Create and manage KPIs for field service performance (response times, first-time fix rate, cost efficiencies, etc.).
• Collaborate with Sales and Engineering teams to support new product launches and create associated service documentation.

Operations Management

• Ensure timely and high-quality installation, maintenance, and repair services.
• Optimize resource planning and technician dispatch.
• Implement and manage field service systems using Oracle NetSuite.
• Drive continuous improvement through Lean and Six Sigma activities.

Compliance & Quality

• Ensure all service operations comply with FDA 21CFR820, ISO 13485, and other applicable medical device regulations.
• Maintain accurate service documentation and support FDA inspections.
• Partner with Quality and Regulatory Affairs teams to manage service-related CAPAs, recalls, and incident reporting.

Customer Experience & Commercial Support

• Champion a customer-first culture; maintain high customer satisfaction.
• Support service contract growth, upsell opportunities, and renewals.
• Engage directly with key accounts and KOLs as needed.

Misael Found Steady Work-and You Can Too

"I like working at Staffmark because there are many assignments available and reasonable pay." - Misael, Staffmark Associate

Join a Team That Works for You

At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, anHR powerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.

With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.

Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.