Academic Evaluator II

College of Graduate Studies:

The University of Central Florida College of Graduate Studies oversees, supports, and advocates for over 10,000 students across 200+ master's, doctoral, specialist, and certificate programs. Within the College of Graduate Studies, the Department of Graduate Student Services supports all graduate students from enrollment to graduation by managing academic records, tracking degree progress, and processing milestones.

The Opportunity:

Under the direction of the Manager of Graduate Student Services, the Academic Evaluator II reviews eForms, evaluates graduate transfer credit, and updates the Graduate Plan of Study (GPS/degree audit). The position explains and clarifies academic policies and procedures related to transfer credit for students, faculty, and program staff. The Evaluator also assists with commencement preparation and attendance, certifies all graduate and certificate degrees, and provides high-quality customer service to graduate students, faculty, and program personnel.

Responsibilities:

• Review, evaluate, and process graduate-level transfer credit requests. Resolve GPS (degree audit) related issues regarding graduate transfer credit.

• Evaluate and process Programs of Study/eForms. Ensure GPS (degree audit) course substitutions/course moves comply with the Catalog Year/Requirement Term, as well as with graduate policy.

• Process late Intent to Graduate (ITG) requests and communicate with college contacts at each phase of the graduation certification process. Attend and support each commencement ceremony. Conduct the final certification process each semester and award degrees once all requirements are met.

• Provide quality customer service to graduate students via phone, email, or in person. Communicate with graduate department faculty and staff as well as other university offices to resolve student issues regarding student services, academic progress, and graduation. Refer students to others for appropriate assistance.

• Perform testing and validation of Student Services PeopleSoft modifications, documenting results and providing feedback to the CGS ERP Specialist to support accuracy, reliability, and system improvements.

• Perform other duties as assigned.

Minimum Qualifications:

Bachelor's or Master's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Bachelor's degree.

• Experience working in higher education, especially with graduate students or academic records.

• Record management experience reviewing student records, transfer credits, or degree audits.

• PeopleSoft experience, particularly in Student Records or Academic Advising.

• Familiarity with degree audit systems.

• Attention to detail and ability to interpret academic policies and catalog requirements.

• Strong communication and customer service skills when working with students, faculty, and staff.

• Ability to work independently, manage multiple deadlines, and support the graduation and commencement processes.

• Experience handling confidential student information.

Special Instructions to the Applicants:

Applicant must be authorized to work for any U.S. employer, as sponsorship is not available for this position now or in the future.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you'll play an integral role at one of the most impactful universities in the country. You'll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you'll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you'll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks!UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options

• Employee discounts, including tickets to many Orlando attractions

• Education assistance

• And more...For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF's expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.

UCF is proud to be a smoke-free campus and an E-Verify employer.

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email onac@ucf.edu.

For general application or posting questions, please email talent@ucf.edu.