Junior Telecom Specialist (Avaya) - ICE OSDSS - Remote

JOB TITLE: Junior Telecommunications Engineer (Avaya)

GOVERNMENT AGENCY: DHS ICE - OSDSS

POSITION INFORMATION: Full time

LOCATION: Remote

POSITION TIMING: Candidate must obtain a DHS Public Trust clearance prior to starting the position.

BENEFITS: Health, Dental and Vision, 401(k), Tuition Reimbursement, Flexible Spending Account (FSA), 11 Paid Federal Holidays, 3 weeks' Paid Time Off

ITC Federal, LLC (ITC) connects technology advancements in automation and AI, customer experience, and financial services to solve government mission challenges, enabling smoother operational efficiency and bolstering national security. We leverage the latest technology innovations and proven approaches to better serve the mission and support the DHS, DOJ, and DoW workforce, customers, and programs, regardless of scale or complexity. ITC is located in Fairfax, VA and offers outstanding compensation and benefits plan and a challenging and rewarding professional work environment.

Perform Moves, Adds, and Changes (MACs) for Avaya telephony systems, including user provisioning, extension assignments, and feature updates.
• Assist with configuration updates and basic administration within Avaya voice platforms under the guidance of senior telecom engineers.
• Support user requests and service tickets related to telecom services, ensuring accurate and timely resolution.
• Update and maintain telecom documentation and system records related to phone assignments, configurations, and inventory.
• Coordinate with IT teams and end users to schedule and complete phone moves, installations, and configuration changes.
• Assist with troubleshooting basic voice service issues and escalate complex issues to senior telecom staff when necessary.
• Ensure all work follows established telecom processes, change management procedures, and security requirements.
• Support telecom asset tracking and ensure equipment is properly documented and inventoried.
• Participate in training and mentoring to develop technical knowledge of Avaya systems and enterprise telecommunications environments.

• Exposure to Avaya telephony systems or enterprise voice platforms.
• High attention to detail and strong organizational skills.
• Ability to follow documented technical processes and procedures.
• Strong communication and customer service skills.
• Basic understanding of IT or telecommunications concepts.
• Proficiency with Microsoft Office tools (Word, Excel, Outlook).
• Ability to learn technical systems and tools quickly.

DESIRED:

• Experience supporting IT service tickets or help desk environments.
• Basic understanding of VoIP, telecom infrastructure, or unified communications systems.
• Experience working with ticketing systems such as ServiceNow or similar tools.
• Technical certifications or coursework related to IT, networking, or telecommunications.

WORK ENVIRONMENT AND PHYSICAL DEMANDS:

This position is primarily remote and performed in a home office or other remote workspace. The employee is expected to maintain a reliable internet connection and a professional environment suitable for virtual collaboration with team members and stakeholders.

ITC Federal is an equal opportunity employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.