Sr. Fraud Solutions Strategist - Deposit/Card Segment

Job Summary
As a Senior Fraud Solutions Strategist, you will be responsible for developing, implementing, and refining fraud prevention solutions and strategies to safeguard the Deposit/Card Segment and our clients against financial losses and reputational risks. Leveraging your expertise in fraud detection techniques and industry best practices, you will work cross-functionally with internal stakeholders to assess emerging threats, enhance detection capabilities, and optimize fraud prevention processes and client experience across KeyBank products, channels and line of business segments.

Essential Functions

• Lead the development, execution, and continuous refinement of fraud prevention strategies and solutions aligned with organizational objectives, industry regulations, and evolving risk trends.

• Identify, assess, and mitigate emerging fraud risks across multiple products, channels, and business segments through ongoing risk assessments and environmental scanning.

• Drive enterpriselevel strategic improvement initiatives that deliver measurable benefits, including reduced fraud losses, operational efficiency, regulatory compliance, and enhanced client experience.

• Analyze large and complex datasets to identify fraud patterns, anomalies, and vulnerabilities, translating insights into actionable recommendations for senior leadership.

• Establish, monitor, and report on key performance indicators (KPIs) and metrics to evaluate the effectiveness of fraud prevention strategies and operational processes.

• Lead the response to fraud incidents, including investigation, root cause analysis, remediation planning, and communication of impacts and outcomes to key stakeholders.

• Serve as a trusted advisor to internal and external partners by building strong relationships and influencing decisions across product, channel, line of business, technology, operations, legal, compliance, and vendor teams.

• Partner with crossfunctional stakeholders to prioritize, plan, and execute work effectively, ensuring initiatives and remediation efforts are tracked and completed on time.

• Apply strong project management discipline to lead complex initiatives such as system enhancements, application upgrades, issue remediation plans, and second and thirdline defense exams.

• Maintain deep expertise in industry trends, fraud practices, risk management, compliance, and operational standards, ensuring alignment with regulatory requirements and internal policies.

• Translate complex analytical findings and technical solutions into clear, concise communications for senior management and business stakeholders.

• Develop and deliver training and awareness programs to educate employees on fraud detection techniques, best practices, and reporting procedures.

• Drive continuous improvement initiatives to enhance the efficiency, effectiveness, and scalability of fraud prevention processes, tools, and systems.

• Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice

• Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key's clients and Key.

Education

• Bachelor's Degree (preferred) or equivalent work experience

Work Experience

• 5+ years of experience in a project role in the financial services industry, ideally within Fraud

• Demonstrated experience developing, implementing, or supporting fraud prevention strategies or solutions

• Experience analyzing large datasets to identify fraud trends, risks, or anomalies

• Experience working crossfunctionally with partners across product, technology, operations, legal, and compliance

• Ability to influence and communicate effectively with senior leaders and executives

• Experience with Agile project management practices (preferred)

• Prior experience in fraud operations, authentication, or other related risk fields (preferred)

• Experience in Card Products, Channels, & Deposits (preferred)

Skills

• Production Application Systems Expertise: Extensive experience using major production application systems to deliver services to internal and external clients, with the ability to leverage these systems effectively across diverse and complex situations.

• Project Execution (EndtoEnd Delivery): Proven ability to drive initiatives from concept through execution.

• Results Orientation / Execution Excellence: Expert ability to achieve outcomes despite constraints by effectively prioritizing work, utilizing assigned resources, and leveraging informal or crossfunctional resources to meet or exceed planned objectives.

• Accuracy & Attention to Detail: Expert knowledge of the importance of precision and quality, with a demonstrated ability to complete work accurately and consistently in highrisk or highimpact environments.

• Analytical Thinking & Root Cause Analysis: Expert proficiency in analytical tools and techniques to diagnose organizational and operational issues, identify root causes, and develop alternative solutions that address underlying problems.

• Strategic & BigPicture Thinking: Expert understanding of enterpriselevel thinking and planning, with the ability to apply organizational acumen and competitive awareness to identify and maintain focus on key success factors.

• Problem Solving: Extensive experience applying structured problemsolving approaches, tools, and techniques to recognize, anticipate, and resolve organizational, operational, or processrelated issues across varied situations.

• Risk Management: Extensive experience assessing and managing organizational risk, including the use of tools and methodologies to identify, evaluate, and control exposure across operational and business environments.

• Collaboration: Expert ability to work constructively and collaboratively with diverse individuals, teams, and stakeholder groups to achieve shared goals.

• Communication: Expert knowledge of effective communication principles and techniques, with the ability to clearly convey, receive, and interpret information through appropriate verbal and written communication behaviors.

• Influencing & Stakeholder Management: Extensive experience using effective influencing strategies to impact decisions and outcomes within and beyond one's immediate organization.

• BackOffice Banking Operations: Extensive experience with backoffice operations, including banking transaction processing, records management, and the supporting practices, technologies, and applications.

• Business Data Analysis: Extensive experience collecting, analyzing, and interpreting business data using a variety of analytical techniques to support decisionmaking and business requirements.

• Continuous Improvement: Expert knowledge and proven ability to identify inefficiencies, eliminate waste, and drive iterative improvements to processes.

• Regulatory Knowledge: Working knowledge of the regulatory environment, including federal, state, and local requirements, with the ability to support compliance with applicable laws, regulations, and internal policies related to fraud prevention.

Core Competencies

• All KeyBank employees are expected to demonstrate Key's Values and abide by Key's Code of Conduct.

Physical Demands

• General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.

Work Location Category

• Hybrid (2+ days)