New

Computer Imaging and Asset Control Specialist

NW Natural
parental leave, paid holidays, sick time, tuition reimbursement, 401(k)
United States, Oregon, Portland
Mar 11, 2026
Computer Imaging and Asset Control Specialist Non-Union Position IS Infrastructure 2; Portland,Oregon (US-OR) Regular FT, Non-Exempt Posting # 5498 About Us: At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve.Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry. In addition to environmental stewardship, we're also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility. The Role: The Computer Imaging and Asset Control Technician is responsible for managing the lifecycle of end-user computing devices, including imaging, deployment, and asset tracking. This role ensures that all hardware meets organizational standards and is properly configured for business use. In addition to imaging and asset control duties, the technician provides onsite deskside support to resolve hardware and software issues promptly. In addition to ensuring the fingerprints of our Core Values are in everything we do, the Network Administrator, is expected to embody the IT&S department's four cultural pillars... Accountability & Integrity We hold ourselves to a high standard and follow through on our commitments. Our transparency, and ability to deliver on our promises make us a trusted and respected business partner. Customer Focus We understand our customers' needs and advocate for them. Our relationship with our customers ensures the technical needs of the business are met. Growth & Learning We embrace new technology and skills to better meet the company's needs. Our passion for new technology keeps us ahead of future opportunities for the business. Respect We relate with inclusion, kindness, curiosity, and humility. Respect for differences leads to innovation and collaboration. Day to Day: Computer Imaging & Deployment Image new computers using approved tools and processes (SCCM, AutoPilot, InTune). Reimage reclaimed computers and ensure data is securely wiped. Maintain a stock of ready-to-deploy devices to meet business needs. Asset Control & Inventory Management Attach asset tags and record details in the asset management system. Update inventory records for new and reclaimed devices. Track hardware throughout its lifecycle, including deployment, repair, and retirement. Hardware Lifecycle Tasks Perform end-to-end hardware lifecycle management, including: Procurement Support: Assist with receiving and tagging new hardware. Deployment: Configure and deliver devices to end-users. Maintenance: Coordinate repairs and warranty claims. Reclamation: Securely wipe and reimage returned devices for reuse. Retirement & Disposal: Follow approved processes for decommissioning and environmentally responsible disposal of hardware. Onsite Deskside Support Provide hands-on support for hardware and software issues at user desks. Troubleshoot and resolve problems related to imaging, connectivity, and peripheral devices. Assist with hardware moves, setups, and configuration changes. Compliance & Documentation Ensure all imaging and asset control processes comply with IT security standards. Maintain accurate documentation of imaging procedures and asset records. Come on your first day with: CompTIA A+ or associate degree or equivalent with 2 years working in an Intune IT environment. Proficient understanding of SCCM groups, Microsoft InTune, and AutoPilot deployments. Experience with image deployment tools and asset management systems. Knowledge of hardware troubleshooting and deskside support best practices. Ability to work independently and manage multiple priorities in a fast-paced environment. Excellent attention to detail and organizational skills. Work Conditions: This role requires you to be on-site at our Portland, Oregon Headquarters location Monday-Friday. Must be able to lift and move computer equipment as needed. What we offer: Health & Wellness - Rich health insurance benefits with competitive employer contribution Free access to an online wellness resources platform Work Life Balance - Up to 23 Vacation Days 80 Hours of Sick Time 10 paid holidays and 3 floating holidays Flexible work arrangements 3 weeks paid parental leave Green Team / Diversity, Equity & Inclusion Council / Safety Team / Women's Network and many other Employee Resource Groups 1500 sq foot exercise facility and secure bike room Financial - Meaningful annual incentive bonus opportunity in addition to base salary Competitive 401K company contribution and match 15% discount on NW Natural stock through Employee Stock Purchase Program Up to $5250 a year in tuition reimbursement Wellness incentive program Discounts - 20% off natural gas service Up to 30% discount at NW Natural Appliance Center TriMet Pass for all HQ employees Generous discounts with Verizon & AT&T Wireless Base salary range: $64,250.00-$86,350.00per year, depending on qualifications Annual Target Incentive: Grade 16,7.5% target Targets are calculated using eligible earnings during plan year participation. Payout, if earned, is based on company and individual performance for each plan year and may range from 0% - 200% of target. Targets are subject to change in subsequent plan years. Must be employed by September 30 in order to receive any prorated payout. Application Process:To be considered for this position, submit a complete electronic application including cover letter and resume via our website. https://www.nwnatural.com/about-us/the-company/careers Deadline:3/17/26 Disclosure: We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. NW Natural participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. E-Verify Information NW Natural participates in E-Verify. Individuals hired will have their Form I-9 information submitted to E-Verify. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm employment eligibility. All applications must be submitted through NW Natural's Electronic Application System. Resumes submitted via email, fax or mail will not be accepted in lieu of an electronic application. NW Natural is proud to be an equal opportunity employer. We welcome and embrace our candidates' diversity and take affirmative action to employ and advance individuals without discrimination on the basis of race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with NW Natural. Instead, we make individualized assessments regarding qualifications and backgrounds. NW Natural is also committed to providing reasonable accommodations for individuals with disabilities, individuals with sincerely held religious beliefs, and disabled veterans in our job application procedures. If you need assistance or an accommodation as part of the application process, please contact us at employment@nwnatural.com or (971) 979-6341. NW Natural does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural valid written Statement of Work in place for this position from NW Natural HR/Employment will be deemed the sole property of NW Natural. No fee will be paid in the event the candidate is hired by NW Natural as a result of the referral or through other means.