Customer Experience Sampling Engineer

Lenovo's Quality team is looking for a Customer Experience Sampling (CXS) Engineer who's excited to shape the future of our PCs before they ever reach customers. If you love digging into new technology, uncovering hidden issues, and influencing products used by millions, this role puts you at the center of it all.

As a CXS Engineer, you'll work handson with prerelease and newly launched hardware, pushing systems to their limits to find defects, usability gaps, and realworld customer pain points. Your insights will directly guide global engineering teams and help elevate the endtoend Lenovo experience.

You'll build deep expertise across PC hardware, subsystems, Windows OS behavior, and drivers, while collaborating with teams around the world inside one of the most innovative technology companies on the planet.

Responsibilities:

• System review, problem identification and reporting
• Collaborate with engineering teams for problem reproduction and debug
• Create polished PowerPoint presentations, visual summaries, and short videos that clearly communicate issues, insights, and recommendations to global teams
• Customer and market research

Basic Qualifications:

• Bachelor's degree in related field

• Familiarity with PC hardware and Windows OS
• Strong analytical, problem solving and strategic abilities
• Strong verbal and written communication
• Strong attention to detail
• Flexibility to work some evening hours
• Team player attitude with the ability to work proactively & autonomously
• Passionate about technology